Senior Global Customer Support Manager


Viby J, DK

Ready to manage a team of experienced logistics coordinators and have the world as your playground?


Step into this strategically important role and help us digitalise and optimise our processes within our entire Global Customer Operations value chain while developing your team both personally and professionally.


“This is a very exciting position as we are heading towards a more digitalised future in all aspects of our customer operations. And you will provide key input and drive various implementation initiatives together with a fantastic team,” says Director, Jakob Palmgren Jensen.


About the job

You will be part of our Global Customer Operations Department of 50 employees at our HQ in Aarhus. Here, you will take the lead of our Logistics Coordinator team of 14 responsible for the Europe and Eastern Europe. We handle the complete order-to-cash processes, order creation, transportation bookings and tasks regarding export documents in a strong cooperation with our stakeholders, partners and customers.


In our department (GCO) we strive to be one winning team. A unity, where you will make sure that everyone develops their skills through coaching, support and annual performance reviews. Moreover, you set the professional direction and goals by prioritising, planning and following up on tasks, hence finding the best solutions for new projects together with our stakeholders – from air & train to traditional road freight.


In your role, you will serve as a guarantee for us to deliver top-quality service that we provide high-class service to the customers as you will function as a service provider of knowledge – both on an internal and external level in a global context.


Finally, you will join Arla’s Global Customer Operations management team together with our 2 managers responsible for Africa, Middle East & America’s and the Far East participating in weekly meetings where we share learnings and information. You will have approximately 10-15 travel days a year where you for example meet with relevant stakeholders in the markets and our dairies as well as participating in and leading quarterly meetings.


Who are you?

You set the direction and lead by example. Therefore, you take pride in motivating our employees, while creating a winning culture, ensuring happy employees and a dynamic collaborative culture across departments. Moreover, you drive change processes with ease and have a calm approach to decision-making.


Furthermore, you:


  • Bring experience from a similar role within international logistics, shipping and/or export documents
  • Preferably have leadership experience, but most importantly, you comfortably handle all kinds of societal, cultural and logistical challenges
  • Are able to understand different cultures and backgrounds and embrace the differences of your team
  • Speak and write English and Danish fluently
  • Are a MS Office superuser – knowledge of SAP is an advantage but not a prerequisite


What do we offer?


Besides joining a market leader in the dairy industry with a strong focus on sustainability, milk quality and plant-based alternatives, you will enter an agile and global team that works across countries and functions in Arla. We will bring out the best in you, and you will continuously experience opportunities to grow and develop your strengths.


“You will come to lead a genuinely great team who provide first-class service to some of the best customers worldwide. We really have a lot of fun while being efficient and committed to our service goals,” concludes Jakob.


Application and contact

If you want to seize this exciting opportunity, please apply as soon as possible. We process applications on a continuous basis and the position will remain open until the right candidate has been found.


For additional information, please call Director Jakob Palmgren Jensen on +45 2070 7031.


We have a purpose for Good

At Arla, we strive to unlock the highest potential in each other while working together to create a sustainable future of dairy. We call it Stronger People Stronger Planet and it is deeply anchored in our organisation and founded on our commitment to respecting human rights, increasing access to healthy dairy nutrition, inspiring good food habits, and improving the environment for future generations. In order to succeed we need to hire people with a sustainable mindset. Could this be you?


It has come to our attention that there are a number of fraudulent emails and fake recruitment campaigns on the internet from people purporting to work for Arla Foods. Learn more via this link.





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