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Planner - IT Service Delivery Manager SAP APO & IBP - Viby

Are you looking for an opportunity to work closely together with many stakeholders? Do you understand both the IT and business side of the planning processes? Do you like to follow and optimize processes and keeping the agreed dates? Then you might be the person we are looking for.


The important link between IT, the business and the vendors

You will be part of the Supply Chain & Planning team in IT Operations Application Services.

Our international team is placed in Viby, Poland and UK. We are responsible for IT support within the running Supply Chain & Planning applications and a vital part of our job is to cooperate with and follow up on our vendors according to the defined Service Level Agreements.

As a Planner - Service Delivery Manager for SAP APO & IBP you will have a close relationship to the business, IT project teams in the Planning ART and your support team. You will be their partner and go to person. 


Your main tasks are:

  • Ensure that information in tickets (Change Proposal’s or Change Requests) is correct.
  • Plan implementation of enhancements in coordination with business and vendors.
  • Ensure that HOTO processes are followed and documentation is available to the support vendor.
  • Ensure that the support vendor for your area is performing according to Arla standard when solving incidents and service requests.
  • Support the Business and projects with various APO & IBP related tasks.
  • Participate in the Planning train as change coordinator.

As a team, we support Europe’s largest Dairy, a wide range of products and the farmers who own Arla Foods through great IT solutions. Helping us to support these, you can be sure to make a real difference for the entire organisation, and your colleagues near and far. Join us to help us create the future of dairy.


Process expertise and great collaboration skills

As you will work closely together with both the business and other teams you need good cooperation and communication skills in English. Excellent planning skills are also crutial for this position. You need to be good at building up a network – and use it!

You should be willing to learn quickly and become a skilled user of Service Now. You are familiar with Demand, Supply or production planning. It will be an advantage if you have experience with SAP APO or IBP and knowledge about production planning in ECC, recipies and Master data.

  • It will be an advantage if you have at least 2-3 years of experience as a planner. If you are a highly skilled new graduated we are also happy to hear from you.
  • You are open and communicate effortlessly with all levels of stakeholders.
  • You are curious about getting to know the IT side of SAP APO & IBP and the Arla IT organisation.


In Arla Foods we empower a work-life-balance culture meaning that you can work remote as well as from our office in Viby. 


Interested in a new opportunity?
Arla is on a journey to create the future of dairy. Each of us has a role to play, with the freedom to think big. We are ambitious, but we prefer accountability over control. So, if you are up for a challenge, there is no shortage of opportunities to have an impact - and realise your ambitions - whatever they may be.

We look forward to hearing from you and receiving your application. 

At Arla, we do so much more than make some of the world’s favourite dairy products. We make healthy taste delicious, mornings worth getting up for and family dinners unforgettable. Arla®, Castello® and Lurpak® – brands like these make us a vital, natural part of modern life in over 100 countries around the world.


We have a purpose for Good

At Arla, we strive to unlock the highest potential in each other while working together to create a sustainable future of dairy. We call it Stronger People Stronger Planet and it is deeply anchored in our organisation and founded on our commitment to respecting human rights, increasing access to healthy dairy nutrition, inspiring good food habits, and improving the environment for future generations. In order to succeed we need to hire people with a sustainable mindset. Could this be you?


It has come to our attention that there are a number of fraudulent emails and fake recruitment campaigns on the internet from people purporting to work for Arla Foods. Learn more via this link.



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