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Customer Sustainability Manager - Nijkerk


RJ Nijkerk, NL

Do you want to play an important part in Arla’s sustainability journey in relation to our customers? Arla is now looking for the right candidate to further strengthen our customer engagement on the sustainability agenda. Come join us as our new Customer Sustainability Manager, Nijkerk.


In this new role, you’ll be the newest addition to our Albert Heijn sales team. Your role will be to develop and set up Arla’s customer reporting engagement on sustainability and coordinate our work on sustainability towards our customers. The role is based at our office in Nijkerk, the Netherlands.


With the recently launched Future26 strategy, Arla has truly put sustainability and climate at the core of the organization. This involves taking big steps towards sustainable dairy production and to become carbon net zero.


“Sustainability is top of the agenda for Arla Foods and we need people who can lead this area and translate expert knowledge into tangible ambitions and programs”, says Hanne Søndergaard, EVP and Chief Agriculture and Sustainability Officer.

To achieve our ambitious targets, we have created a new Sustainability & Agriculture Centre of Excellence (CoE). This Centre of Excellence will be responsible for leading Arla Foods into the future on sustainability, focusing on both the environmental and social dimensions.


We are a flexible organization, focusing to find the right person that is ready to support Arla in our customer engagement. You will be the one reporting to various external stakeholders (e.g. organizations such as Albert Heijn, Jumbo, Superunie). You will also develop, coordinate and set up how Arla will engage with customers on sustainability. You will report to the Customer Group Manager Albert Heijn, with a dotted line to our local Market Lead Sustainability & Communications.


Your main tasks will be to

  • Set up process and organization for customer engagement on sustainability;
  • Align and set up a system for coordination of customer requests and questionnaires;
  • Be responsible for prioritizing and  answering requests and questionnaires for sustainability data;
  • Be the go-to-person in the organization in relation to customer requests within sustainability;
  • Participating in customer meetings;
  • Horizon scan and engage with customers to enable Arla Foods to support customers’ sustainability targets;
  • Feedback insights from customers to relevant colleagues to investigate new trends and commitments (e.g. soy, water, biodiversity, new reporting platforms).


In this role, you will be the central person in Arla NL/BE/FR organization on customer engagement on sustainability and you will work closely with colleagues in the regional and international teams.


Who are you?

We are looking for an inspiring and engaging team member, preferably with background within the environmental pillar of sustainability, and ideally also within dairy and food.


Furthermore, you:

  • Have knowledge of material sustainability issues in the food chains (and preferably dairy)
  • Have knowledge of / experience with carbon footprints, LCAs, emission reduction or similar climate topics
  • Are a strong organizer and project manager
  • Are data driven and strong with numbers
  • Are service minded and interested in making new contacts.
  • Are good in organizing and creating structured processes.
  • Have good presentation skills and can explain complex messages in a clear and simple way.
  • Have the ability to work in a highly international environment.
  • Speak and write in Dutch and English effortlessly. Other languages can be an advantage.


What do we offer?

Arla invests significantly in sustainability. And with sustainability at the heart of our new organization and new Future26 strategy, we are keen to step up our support of the Arla farmer owners and our supply chain helping them reach our ambitious sustainability and climate targets. Our customers are of course key in order for us to reach our goals, and now you get to come along on this exciting journey. 



If you want to seize this exciting opportunity then please apply before March 29, 2023. If you have any questions, please reach out to Dirkjan Boels, +316-50 50 66 03.


We have a purpose for Good

At Arla, we strive to unlock the highest potential in each other while working together to create a sustainable future of dairy. We call it Stronger People Stronger Planet and it is deeply anchored in our organisation and founded on our commitment to respecting human rights, increasing access to healthy dairy nutrition, inspiring good food habits, and improving the environment for future generations. In order to succeed we need to hire people with a sustainable mindset. Could this be you?



It has come to our attention that there are a number of fraudulent emails and fake recruitment campaigns on the internet from people purporting to work for Arla Foods. Learn more via this link.



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