Senior Demand Planner (m/f/d) - Athens


Marousi, Athens, GR

We, as Arla Foods - a European dairy cooperative with over 19,000 employees and 9,000 farmers - stand for a strong community with pronounced Scandinavian values and strong roots in our local markets. Our cooperative principle enables us to be particularly close to our farmers - the owners of Arla - and motivates us every day to do only the best for our farmers, colleagues, our milk, our consumers, and our environment! We are convinced that together we will achieve the best results!


In order to continue our positive development, we are looking for a Senior Demand Planner & Customer Service Manager to start in the near future. This job is a great opportunity to accelerate your career in the FMCG industry!


About the job

  • Based on forecasts, order production and transportation, achieve stock levels that contribute to a high delivery service to customers and minimizes wastage of finished goods
  • Plans and optimizes stock levels by setting models and parameters such as safety stock, production frequency etc.
  • Collaborate with Sales and Marketing to ensure that the promotions, visible im-pact orders and new product forecasts are included in the aggregate demand.
  • Lead the work of creating short-and-long term forecasts by collaborating with Channel Category (sales & marketing) for input to build a consensus APO forecast.
  • Overseeing and assessing customer service staff activities and providing them with regular performance-related feedback
  • Monitoring the daily activities of customer service operations
  • Carrying out inventory control daily so that optimize balance between stock availability and customers’ demand.
  • Monitoring stock of short expiring products weekly and organize management of same in cooperation with the Management team of the company.
  • Handling customer service complaints efficiently so that maintain highest possible service level.
  • Communication with 3PL partner and review of the effectiveness of partnership periodically based on the Service Level agreed.
  • Communication and close cooperation with relevant colleagues seating at the headquarters of the company
  • Lead, coach, and develop Team based on Our Leadership, Our Character and Our Responsibility according to annual people processes.


Candidate profile

  • You have a degree in business administration, sales, marketing or comparable.
  • You have professional experience from a comparable function in a similar role in the FMCG/food sector.
  • You are a strong communicator, a team player, flexible, problem solver, like change, able to work under pressure and have an affinity for sales.
  • You have strong analytical and conceptual skills.
  • You have competency in Excel, Power Point, SAP and in adopting new technologies. 
  • You are fluent in Greek and English


Application and contact

Please apply through our website under reference of your salary expectations and your earliest availability. For further information please contact Elena Sampalioti, Head of Talent Acquisition, under +49 1714378801


Equal opportunity
Arla Foods is a company with equal opportunities for everyone regardless of age, race, gender or any other criteria that is not a professional qualification for an open position. Purely for reasons of readability we have chosen to create all our job postings in male format. We explicitly look forward to all applications regardless if the candidate is male, female, diverse and will also exclude any other criteria from our screening process that is not professional qualification.


We have a purpose for Good
At Arla, we strive to unlock the highest potential in each other while working together to create a sustainable future of dairy. We call it Stronger People Stronger Planet and it is deeply anchored in our organisation and founded on our commitment to respecting human rights, increasing access to healthy dairy nutrition, inspiring good food habits, and improving the environment for future generations. In order to succeed we need to hire people with a sustainable mindset. Could this be you?


It has come to our attention that there are a number of fraudulent emails and fake recruitment campaigns on the internet from people purporting to work for Arla Foods. Learn more via this link.



Ref.: 92970


Take a look inside Arla