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Foodservice Global Channel Manager - QSR

About the Job


An exciting cross functional role working with McDonald’s and other global QSR accounts, that requires continuous interfacing with internal stakeholders across our business.  The individual therefore must be able to engage, excite, persuade and demonstrate passion, expertise & understanding in order to win.


Reporting to the Global Head of Channel and working with the Snr. Global Key Account Manager, the Global Channel Manager will be a key element in supporting growth across our European markets. You will organise and manage the delivery of NPD/NPI projects both internally and with our customers. Through a rigorously structured approach to project management, translating channel and customer Insights and the ability to communicate clearly to all stakeholders, you will be responsible for managing the QSR innovation priorities. 


The role is for a specialist with greater focus in the following areas as a minimum:


  • Channel strategy & insights : steeped in insights for both the operator drivers but critically the consumer drivers in QSR and in some cases the specific drivers for certain chains. These insights will  inform the development plan on which platforms and categories which we will need to build our strategies . Such insights need also to be across markets and deep in certain markets e.g. Germany and France
  • Customer marketing – success as we know is framing the strategy to the customer agenda and building powerful business cases and concepts that help build trust and commitment from these Customers. Hand in glove is the activation of such plans in the customer . Sharing across markets Best Practice – to enable other KAM’s to exploit QSR opportunities
  • Project management – in particular ensuring the key concept and innovations are managed within the Arla business, connecting to the Customer. Build strong relationships with cross-functional teams across Arla Foods functions to ensure effective delivery of projects. Supporting the Culinary lead in the organisation of and follow to ideation sessions with the Customers .


Key responsibilities


  • Be the expert on QSR trends and market insights to support the QSR channel strategy translating into solutions for co-creation (in collaboration with Global Head of Channel)
  • Establish and develop a long-term QSR specific innovation pipeline
  • Lead and deliver QSR innovation projects from concept to launch
  • Working across the markets developing insights on QSR channel whilst unlocking growth opportunities.
  • Build strong relationships with cross-functional teams across Arla Foods functions to ensure effective delivery of projects.
  • Develop QSR specific insights including competitor surveillance and new market trends


We are looking for individuals who meet the following criteria:


  • A minimum of 2 years NPD experience in a product lead FMCG businesses.
  • Create and interpret market, customer and consumer insights
  • Able to communicate across departments.
  • Extensive knowledge of Project management systems
  • An excellent understanding of organisational structure and department culture.
  • Resilient, determined and able to work under pressure.
  • Exceptional planning, problem solving, and interpersonal skills are key, and you will work with all internal departments to organise and manage multiple projects


Educational background/Experience


  • A degree within marketing, business or equivalent.
  • In-depth NPD/NPI experience (+3 years).
  • 3-5 years of business experience – preferably 1-3 years of FMCG experience.
  • Experience with acting in an international matrix organisation


For more information please reach out to Melanie Williams /


Closing date for internal applications will be Wednesday 20th January and the closing date for external applications will be the 27th January 2021.


COVID-19 Notice:
We are busy producing dairy products so we can continue #fillingtheshelves and #feedingthenation. Recruiting talent to Arla thus stays one of our top priorities also during these difficult times. Necessity is the mother of invention, so we have moved to virtual hiring and onboarding processes for most of our recruitments to enable candidates and our recruitment teams to get close while respecting social distancing. If at the final stages of a recruitment, a candidate would prefer to meet in person, we take all the necessary precautions to ensure everyone's safety.



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