Customer Business Manager, Food Service - Quebec

Do you have a passion for Food Service Account Management? This is your chance! Join the Arla Food Service team as our Customer Business Manager! This exciting role will be the perfect opportunity for you to be part of an exciting team and a dynamic, world-class Consumer Packaged Goods and Dairy Manufacturing company.

As our Food Service Customer Business Manager for the province of Quebec, you will create and manage Food Service account activity plans and lead initiatives with our major Quebec Food Service accounts to achieve the sales, revenue, and profit targets that align with the overall National Foodservice Sales strategy.

About the role

Reporting to the National Director of Sales (Food Service), you will:

• Effectively manage the customer relationship within an assigned territory and accounts by tracking customer sales performance, identifying variances vs. budget (volume, revenue, margin) and developing and executing customer programs to deliver customer plan on volume, revenue and margin that are consistent with overall customer and national Foodservice sales strategies
• Assist in the development and execution of regional Food Service plans, ensuring that the strategies align with the overall business strategy and the National Foodservice Sales strategy
• Deliver against KPI objectives as developed by the Director, National Food Service Sales CBT
• Develop relationships with Food Service contacts to gain knowledge of customer business needs and ensure delivery of Arla Foods business plans
• Liaise with Customer Business Team nationally to build on local successes and promote knowledge transfer and account synergies
• Liaise with Customer Service Manager and team including business updates for Customer Accounts
• Deliver required forecast accuracy for Quebec Foodservice to minimize wastage and maximize service levels
• Monitor and control customer rebates and discounts, pricing, receivables and deductions and ensure receivables and deductions are processed to within agreed levels as per Director, National Food Service Sales
• Perform timely administration of internal processes as well as team and resource management to create efficient internal processes
• Monitor and communicate up to date information on the market, retail pricing and competitive actions and threats
• Maintain up to date customer contacts and process for product removals and recalls
• Demonstrate an outside-in mindset, ensuring the customer (internal and external) remains prominent in the execution of departmental activities, with the goal of achieving positive customer experience management within Arla
• Achieve the agreed upon territory Revenue and Volume targets for Foodservice through effective planning, selling and negotiating.
   

Who are you?

You have three or more years’ experience in Key Account Management within Foodservice sales. Ideally  you also have considerable product knowledge of cheese related to the Food Service industry.

Your education includes a post secondary degree or diploma, preferably in a field related to business administration.

What do we offer?

In pursuing this exciting opportunity, the selected individuals will be awarded with a competitive compensation package, and work in a flex/hybrid model.

At Arla, we strive to unlock the highest potential in each other while working together to create the future of dairy. We push each other to keep our cooperative at the forefront of the dairy industry, so we can create Good Growth and bring health and inspiration to the world, naturally.

We do so much more than make some of the world’s favorite dairy products. We give babies the best start in life, make the family dinner unforgettable and mornings worth getting up for.  Every single one of us plays an important role and together we build and help establish our position as one of the largest dairy companies in the world.

Application and contact

Interested and qualified candidates are invited to submit their resume.  Arla foods is committed to providing equal opportunities for all applicants and employees regardless of race, ancestry, place of origin, colour, ethnic or national origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences (for which a pardon has been granted), disability, marital or family status, or any other characteristic protected by law.   If you require an accommodation in order to participate in the recruitment process, please contact us at the email address above to provide your contact information. While we appreciate all resume submissions, only those selected for an interview will be contacted.

While we appreciate all applications, only applicants that are legally authorized to work in Canada will be considered for this role.

We have a purpose for Good
At Arla, we strive to unlock the highest potential in each other while working together to create a sustainable future of dairy. We call it Stronger People Stronger Planet and it is deeply anchored in our organisation and founded on our commitment to respecting human rights, increasing access to healthy dairy nutrition, inspiring good food habits, and improving the environment for future generations. In order to succeed we need to hire people with a sustainable mindset. Could this be you?

BEWARE! RECRUITMENT FRAUD
It has come to our attention that there are a number of fraudulent emails and fake recruitment campaigns on the internet from people purporting to work for Arla Foods. Learn more via this link.

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