Team Leader for Customer Operations - Gdansk


Gdansk, PL

Are you ready to take the next step in your career and lead a dynamic team within our Gdansk office? If you have a passion for leadership and innovation, we have the perfect opportunity for you! Join us as a Team Leader for Customer Operations and help shape the future of customer service at Arla!


Welcome to Global Shared Services in Gdansk

Arla is a global farmer-owned organisation that is behind many well-known and loved brands, including Arla Apetina®, Castello®, Lurpak® and many, many more.


As a Customer Service Team Leader, you become a part of our Global Shared Services in Gdansk. Here, you won’t find factory machines or farmers. Instead, you will join over 700 colleagues dedicated to supporting all of Arla with IT, HR, financial and procurement operations. Joining us, you will take part in our mission to make a real difference for colleagues near and far and you will work with people across borders, cultures and languages.

With over 15 years of existence in Gdansk, we both offer you a lot of knowledge and challenging and exciting innovation projects. As a part of the Arla organization, you will also enjoy a Scandinavian, collaborative work culture. We are all on first name terms with each other, and we truly appreciate diversity and individuality.


About the job

Together with your colleagues in Customer Service, you will be responsible for leading a team responsible for day-to-day order management, dispute and query handling, reporting and proactive communication with our customers. You will work closely with the rest of Customer Operations team to ensure high quality customer service. As one of the team leaders you will be a member of the Customer Service leadership team. You will also manage parts of the daily service operations and lead & inspire people in your own team. 


Specifically, you will be:

  • Delivering results that make a significant contribution to GSS strategy
  • Driving and delivering on the people agenda
  • Developing operational plans and setting day-to-day team objectives
  • Ensuring the optimal composition and motivation of the team
  • Responsible for establishing and maintaining good relationship with Customers and all relevant stakeholders in Arla Foods and third parties
  • Ensuring compliance with external regulatory requirements, internal control standards and group compliance policies
  • Initiating and implementing improvements in ways of working within the team and your own area of responsibility.


Who are you?

You are ready for this career step if you can say "yes" to all or most of these things: You are hardworking and can work well in a changing environment and often under pressure. You are capable of building positive relationships with your team while handling challenging cases. You are inspiring colleagues to deliver high-class results while keeping up a positive energy and high spirits. You are also good at managing stakeholders at various levels in the organization.


Most likely, you also have:

  • 4+ years of relevant professional experience
  • proven track record within change management and transformation projects
  • BA or MA in management, finance, accounting or similar
  • Customer Service process understanding
  • Proficient in English


What do we offer?

Global Shared Services is truly a global setup. As such, you will have the opportunity to collaborate closely with business areas across cultures and borders. You can bring your knowledge and understanding into the mix to break new ground with Customer Service in Global Shared Services.

  • International operating environment  
  • Medical care & life insurance  
  • Additional benefits like gym card, vouchers, travel points or cinema tickets, etc. 
  • Scandinavian working style & no dress code 
  • Trainings with experts & professional induction & development programs
  • Financial support of your education  
  • Relocation package
  • Referral program for employees 
  • Employee Assistance Program (legal, psychological, health, financial consulting, etc. ) 
  • Support for your healthy lifestyle (fruit day, facility for sportsmen, sport challenges and activities, Arla active teams / sport groups) 
  • Flexible working time and home office work possibility depending on business needs
  • Additional holiday depending on length of employment (up to 4 days) 
  • Fully paid 30 min. break  


Application and Contact:

If you want to drive innovation and help your colleagues worldwide, then seize this exciting opportunity. For more information, please contact Arla TA Team or Head of Customer Service & Support, Joanna Okraszewska. 


Read more about Arla Global Shared Services

Global Shared Services consists of multiple functions that are all placed in the Neptun building in Gdansk – with colourful offices and a beautiful sea view.


As of now, we have an IT Operations and an IT Solutions division dedicated to SAP as well as a variety of app development and implementation projects. Our procurement and finance functions support a wide array of processes such as purchasing, distribution and sales globally.

We also have a dedicated HR operations division to ensure we attract, develop and retain the very best of talent around the world.


Together, we are all dedicated to one collective mission: ensuring an optimal global supply of fresh Arla products – every single day.


We have a purpose for Good  

At Arla, we strive to unlock the highest potential in each other while working together to create a sustainable future of dairy. We call it Stronger People Stronger Planet and it is deeply anchored in our organisation and founded on our commitment to respecting human rights, increasing access to healthy dairy nutrition, inspiring good food habits, and improving the environment for future generations. In order to succeed we need to hire people with a sustainable mindset. Could this be you? 


It has come to our attention that there are a number of fraudulent emails and fake recruitment campaigns on the internet from people purporting to work for Arla Foods. Learn more via this link. 

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