Team Leader - Farmers Support

We had a vision, that became a fact, about creating a global member support team in Gdańsk. After more than two years of operation, Member Relations and Operations team is still growing - that's why we decided to make its structure more effective and ready for future challenges. We have a positive challenge for you - an opportunity that will lead you to the next level of your career. We are currently seeking a motivated Team Leader with a passion for farmer experience.

About the Job:
As the Team Leader, you will drive continuity of operations, ensuring the team is well motivated and understands their responsibilities. You will be responsible for operational stability, aligning team activities with department and company goals, and supporting the execution of strategic objectives. Additionally, you will play a crucial role in building strong relationships and trust with our members and key stakeholders to create a high-performing support team. To succeed in this role you should continuously challenge existing ways of working, identify opportunities, and support business development potentials.

Specifically, your responsibilities will include:

• leading a team of MR Support Agents who handle CE and UK farmers’ inquiries on a daily basis providing quality, accurate and timely support
• driving and delivering on the people agenda
• developing operational plans and setting day-to-day team objectives
• collaborating with markets and MR Operations team to collate and review data, turning it into insights for a great farmer experience
• building strong relationships with market leads, providing constructive challenges to drive harmonization and standardization
• overseeing the smooth implementation of new technology across MR Operations, maximizing value creation and eliminating manual inputs and duplication
• role modelling continuous improvement mindset, initiating and implementing improvements in ways of working within your area of responsibility
• keeping process documentation up to date and facilitating knowledge sharing within other functional units
• ensuring compliance with external regulatory requirements, internal control standards, and group compliance policy.

What will make you successful:
You are ready for this career step if you can say yes to all or most of these things:

You can work well in a changing environment and sometimes under pressure.

You are capable of building positive relationships with your team while handling challenging cases.

You are inspiring colleagues to deliver high-class results while keeping up a positive energy and high spirits.

You are also good at managing stakeholders at various levels in the organization.

Most likely, you also have:

• 3+ years of relevant professional experience
• education at academy level, BA or MA
• strong communication and people management skills
• deep knowledge and understanding supported by practice in process improvement, alignment and standardization (lean mindset)
• customer-oriented approach and a passion for delivering exceptional service
• proficiency in English and digital tools - is essential
• proficiency in one of CE languages: German, Dutch or French – will be an advantage
• experience with system implementation / process transition /project leading – will be an adventage
• a global mindset with a curious and adaptable approach is highly valued

What do we offer?

Join us for the position of MR Team Leader and become a member of our unique international team, supporting 8000 farmers in the organization that focuses its activities on sustainability. You will play a pivotal role in supporting our farmers, understanding their needs, and ensuring their satisfaction. Join us and become an integral part of a team that is passionate about fostering strong relationships with our farming community:

• A dynamic and supportive environment that values innovation and personal growth.
• The opportunity to make a positive impact and contribute to our sustainability goals.
• Career growth opportunities and a chance to work with a global team of professionals.

Benefits:

• International operating environment  
• Medical care & life insurance  
• Additional benefits like gym card, vouchers, travel points or cinema tickets, etc. 
• Scandinavian working style & no dress code 
• Trainings with experts & professional induction & development programs
• Financial support of your education  
• Relocation package 
• Referral program for employees 
• Employee Assistance Program (legal, psychological, health, financial consulting, etc. ) 
• Support for your healthy lifestyle (fruit day, facility for sportsmen, sport challenges and activities, Arla active teams / sport groups) 
• Flexible working time and home office work possibility depending on business needs
• Additional holiday depending on length of employment (up to 4 days) 
• Fully paid 30 min. break  

… while in the office you can also use some of below:  

• Modern office space with beautiful view and high standard furniture (i.e. adjustable desks) 
• Spacious canteen, delicious coffee and tea available on every floor in special designed spots 
• Chill-out rooms with X-box, pool table, board games, football table and swing 

Application and contact

If you want to join us on our journey to redefine the future of dairy farming and make a lasting impact on our industry, then seize this exciting opportunity. Please apply as soon as possible, as we will evaluate applications on a continuous basis. 

Note: The job requires 50% office attendance as we work under the hybrid work model.

Read more about Arla Global Shared Services

Global Shared Services consists of multiple functions that are all placed in the Neptun building in Gdansk – with colourful offices and a beautiful sea view.

Together, we are all dedicated to one collective mission: ensuring an optimal global supply of fresh Arla products – every single day.

We have a purpose for Good

At Arla, we strive to unlock the highest potential in each other while working together to create a sustainable future of dairy. We call it Stronger People Stronger Planet and it is deeply anchored in our organisation and founded on our commitment to respecting human rights, increasing access to healthy dairy nutrition, inspiring good food habits, and improving the environment for future generations. In order to succeed we need to hire people with a sustainable mindset. Could this be you?

BEWARE! RECRUITMENT FRAUD
It has come to our attention that there are a number of fraudulent emails and fake recruitment campaigns on the internet from people purporting to work for Arla Foods. Learn more via this link.