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Members Support Specialist with English

Join us for the position of Members Support Specialist and become a member of our unique international team, supporting farmers in the organization that focuses its activities on sustainability.

 

About the job

 

In order to increase the support to our farmer owners (members) it has been decided to establish a global support organisation for our member relations organisation in Gdansk. We continue building our team of highly competent support people. The team is part of our global digital and operations department and the main goal of this role is to provide timely and effective front-line and operational support to our 8500+ farmer owners in 7 European countries.

This position gives you an opportunity to deliver the highest quality of farmer experience.

 

 Specifically, you will:

  • Proactively handle farmers’ inquiries on a daily basis providing quality, accurate and timely support
  • Respond effectively to all our farmer owners’ queries via all channels of communication
  • Navigate farmers through self-service systems
  • Assure proper master data maintenance
  • Monitor milk quality results and liaise with members and 3rd party stakeholders (laboratories, logistics)
  • Book and handle expenses for elected farmers
  • Support administration of quality assurance programs
  • Navigate and support farmers within documentation requirements for sustainability programs
  • Perform documentation review based on established guidelines and standards
  • Establish a strong relationship and trust with our farmers
  • Work with stakeholders to prioritize farmers’ requests, deliverables and issue resolution
  • Support knowledge building and exchange, best practice sharing
  • Use relevant technology solutions to effectively manage farmer inquiries
  • Handle ad hoc tasks on a daily basis

 

Who are you?

 

You are a customer-centric and solution-oriented person with a high commitment to delivering and working to improve existing services. You listen to customers and focus on solving challenges proactively. You have strong communication skills and team-oriented approach.  You like to make a difference and are willing to develop in an unconventional, unique environment by cooperating with farm owners.

 

Furthermore, you have:

  • ability to manage complexity, prioritise tasks effectively with an enthusiastic can-do attitude,
  • willingness to take ownership of farmer inquiries
  • attention to detail, self-motivation and great organizational skills
  • excellent communication skills and a user-friendly attitude
  • an ability to adapt to different styles to suit different customers
  • an ability to identify process improvements
  • command of the English language (min. B2)
  • at least a bachelor's degree
  • experience in dealing with documentation will be a plus
  • experience in the customer service field would be a huge advantage
  • experience within the Salesforce environment will be an additional advantage

 

What do we offer? 

  • International operating environment   
  • Medical care & life insurance   
  • Additional benefits like gym cards, vouchers, travel points or cinema tickets, etc.  
  • Scandinavian working style & no dress code  
  • Training with experts & professional induction in a new position  
  • Development programs (function additions, coordinator programme)  
  • Financial support for your education   
  • Relocation package  
  • Referral program for employees  
  • Employee Assistance Program (legal, psychological, health, financial consulting, etc. )  
  • Support for your healthy lifestyle (fruit day, facility for sportsmen, sports challenges and activities, Arla active teams/sports groups)  
  • Flexible working time and home office work possibility  
  • Additional holiday depending on the length of employment
  • Fully paid 30 min. break   

 

… while in the office you can also use some of below:   

  • Modern office space with a beautiful view and high-standard furniture (i.e. adjustable desks)  
  • Spacious canteen, delicious coffee and tea available on every floor in specially designed spots  
  • Chill-out rooms with X-box, pool table, board games, football table and swing 

 

Application and contact

If you want to drive innovation and help your colleagues worldwide, then seize this exciting opportunity and apply.

 

 

Welcome to Global Shared Services in Gdansk 

Arla is a global farmer-owned organisation behind many well-known and well-loved brands. 

As a Members Support Specialist , you will become a part of our Global Shared Services in Gdansk. You will join over 580 colleagues dedicated to supporting all of Arla. We currently have an IT Operations department and an IT Solutions department dedicated to SAP as well as a variety of app development and implementation projects. Our Procurement, Finance and Logistics departments support a wide range of processes such as purchasing, distribution and sales worldwide.  

We have a dedicated HR operations department that ensures the attraction, development and retention of the best talent around the world.  

Our newest department Member Relations supports our farmers in their everyday work. 

With over 14 years of existence in Gdansk, we offer you wealth of knowledge and the opportunity to participate in challenging and exciting innovation projects. As a part of the Arla organisation, you will also enjoy a Scandinavian, collaborative work culture. 

 

We have a purpose for Good 

At Arla, we strive to unlock the highest potential in each other while working together to create a sustainable future of dairy. We call it Stronger People Stronger Planet and it is deeply anchored in our organisation and founded on our commitment to respecting human rights, increasing access to healthy dairy nutrition, inspiring good food habits, and improving the environment for future generations. In order to succeed we need to hire people with a sustainable mindset. Could this be you? 

 

BEWARE! RECRUITMENT FRAUD 
It has come to our attention that there are a number of fraudulent emails and fake recruitment campaigns on the internet from people purporting to work for Arla Foods.Learn more via thislink. 

 

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