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Service Owner for Communication and Print Services - Gdańsk

Do you know how many pages we print at Arla?

As a Global IT Communication and Print Service Owner at Arla you will not only know how much we print but you will lead business into a modern solution that will aim to reduce paper consumption.


About the job

You will be a part of End User Services Owners group team, part of IT Operation, and will take accountability for our Print and Communication environments and correlated solutions.


Your goal will be to ensure that we meet the needs of the business and comply with the service level agreements. You will be working with various communication technologies for meeting rooms, digital information screens and kiosk devices. Your work will secure mobile phone deliveries and keep Arla on decreasing trend for print.


Specifically, you will:

  • Support the business needs within the delivery area
  • Ensure infrastructure services meet the SLA’s
  • Based on business needs secure continuous improvement of the services
  • Ensure the day-to-day deliveries from our vendors
  • Actively participate in creating a new collaboration solution
  • Act as a Subject Matter Expert
  • Be part of defining roadmaps together with the Architects and Vendors


Who are you?

  • A dedicated specialist who is oriented on service delivery
  • Devotee to represent the service across the organization
  • Authority who can step in a difficult situation when necessary
  • Professional who uses a convincing appearance in order to resolve conflicts


Furthermore, you:

  • You communicate effortlessly in English
  • You hold a degree in Computer science, bachelor or similar
  • You fully understand ITIL and are familiar with SAFe Agile methodology


What do we offer?

  • Flexible working time (start your day of work between 7-9) and home office work possibility
  • Trainings with experts & professional induction in a new position
  • Financial support for your education 
  • Medical care & life insurance 
  • Additional benefits like gym card, vouchers, travel points or cinema tickets, etc.
  • Scandinavian working style & no dress code
  • Home kit – monitor, laptop, keyboard, mouse, headsets, webcam
  • Relocation allowance
  • Referral program for employees
  • Employee Assistance Program (legal, psychological, health, financial consulting, etc. )
  • Support for your healthy lifestyle (fruit day, facility for sportsmen, sport challenges and activities, Arla active teams / sport groups)
  • Additional holiday depending on length of employment (up to 4 days)



… while in the office you can also use some of below: 

  • Modern office space with beautiful view and high standard furniture (i.e. adjustable desks)
  • Chill-out rooms with X-box, pool table, board games, football table and swing



Application and contact

If you want to drive innovation and help your colleagues worldwide, then seize this exciting opportunity.


Welcome to Global Shared Services in Gdansk

Arla is a global farmer-owned organisation behind many well-known and well-loved brands.


As a Senior Accountant, you will become a part of our Global Shared Services in Gdansk. You will join over 580 colleagues dedicated to supporting all of Arla. We currently have an IT Operations department and an IT Solutions department dedicated to SAP as well as a variety of app development and implementation projects. Our Procurement, Finance and Logistics departments support a wide range of processes such as purchasing, distribution and sales worldwide.


We have a dedicated HR operations department that ensures the attraction, development and retention of the best talent around the world.


Our newest department Member Relations supports our farmers in their everyday work.


With over 14 years of existence in Gdansk, we offer you wealth of knowledge and the opportunity to participate in challenging and exciting innovation projects. As a part of the Arla organisation, you will also enjoy a Scandinavian, collaborative work culture.


We have a purpose for Good

At Arla, we strive to unlock the highest potential in each other while working together to create a sustainable future of dairy. We call it Stronger People Stronger Planet and it is deeply anchored in our organisation and founded on our commitment to respecting human rights, increasing access to healthy dairy nutrition, inspiring good food habits, and improving the environment for future generations. In order to succeed we need to hire people with a sustainable mindset. Could this be you?


It has come to our attention that there are a number of fraudulent emails and fake recruitment campaigns on the internet from people purporting to work for Arla Foods. Learn more via this link.



Ref.: 80759

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