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Service Desk Supporter with German - Gdansk

Welcome to Global Shared Services in Gdansk

Arla is a global farmer-owned organisation that is behind many well-known and loved brands, including Arla Apetina®, Castello®, Lurpak® and many, many more.


As a Junior Service Desk Supporter you become a part of our Global Shared Services in Gdansk. Here, you won’t find factory machines or farmers. Instead, you will join over 400 colleagues dedicated to supporting Arla with IT, HR, financial and procurement operations. Joining us, you will take part in our mission to make a real difference for colleagues near and far.


With over 10 years of existence in Gdansk, we offer you a lot of knowledge and the opportunity to partake in challenging and exciting innovation projects. As a part of the Arla organisation, you will also enjoy a Scandinavian, collaborative work culture. We are all on first name terms with each other, and we truly appreciate diversity and individuality.


About the job


Join our centralized Service Desk and become a part of a multinational team where quality has a priority over quantity, and where we aim to do the right thing the first time around. We are a high performing and highly motivated group of people and we are here to provide the best possible support to our colleagues around the globe (internal client).


The IT Service Desk Supporter will work with medium complex tasks. The IT Service Desk Supporter is able to understand intermediate level of incident and service request resolution within all Arla service catalogue, whilst demonstrating knowledge and analytical skills of the subject area



  • Assist in conducts of the global IT support according to plan
  • Handles tasks while taking business needs into consideration
  • Working structured with case handling
  • Daily conducts global support activities
  • Constantly works within knowledge process and daily support procedures established to ensure continuous improvement of knowledge articles
  • Follows global processes, methods and tools
  • Communicates all aspects of IT Code of Conduct
  • Phone/E-mail support of Arla employees globally
  • Support of IT Junior Team Members on daily business activities
  • other tasks assigned by IT Service Desk Team Leader/Manager, IT Lead Supporter


Who are you?

You are Employee/customer oriented person with strong team-oriented approach. You have

excellent interpersonal skills and ability to collaborate globally across boundaries, groups and cultures.


Furthermore, you have:

  • Excellent oral and written English and German language communication skills and ability to convey business requirements and technical needs in a clear, concise and effective manner.
  • General background education, preferred technical
  • Minimum 1 year of experience in customer service/service desk environment
  • intermediate knowledge of IT infrastructure and services
  • ITIL understanding



What do we offer?

  • Relocation package
  • Work in an international team & matrix structure
  • Friendly atmosphere & comfortable work place (Neptun office in Gdańsk Wrzeszcz)
  • Medical care & life insurance
  • Additional benefits like gym card, vouchers, travel points or cinema tickets etc.
  • Professional induction in a new position
  • Chill out rooms with Xbox and the best coffee in the building


Application and contact

If you want to drive innovation and help your colleagues worldwide, then seize this exciting opportunity.


Read more about Arla Global Shared Services

Global Shared Services consists of multiple functions that are all placed in the Neptun building in Gdansk – with colourful offices and a beautiful sea view.


As of now, we have an IT Operations and an IT Solutions division dedicated to SAP as well as a variety of app development and implementation projects. Our procurement and finance functions support a wide array of processes such as purchasing, distribution and sales globally.

We also have a dedicated HR operations division to ensure we attract, develop and retain the very best of talent around the world.


Together, we are all dedicated to one collective mission: ensuring an optimal global supply of fresh Arla products – every single day.


We have a purpose for Good

At Arla, we strive to unlock the highest potential in each other while working together to create a sustainable future of dairy. We call it Stronger People Stronger Planet and it is deeply anchored in our organisation and founded on our commitment to respecting human rights, increasing access to healthy dairy nutrition, inspiring good food habits, and improving the environment for future generations. In order to succeed we need to hire people with a sustainable mindset. Could this be you?


Ref.: 74729



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