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Junior Service Desk Supporter - Danish speaker

<span style="font-family:"Trebuchet MS",sans-serif"><span style="font-family:"Arla InterFace",sans-serif">Welcome to Global Shared Services in Gdansk

<span style="font-family:"Trebuchet MS",sans-serif"><span style="font-family:"Arla InterFace",sans-serif">Arla is a global farmer-owned organisation that is behind many well-known and loved brands, including Arla Apetina®, Castello®, Lurpak® and many, many more.

 

<span style="font-family:"Trebuchet MS",sans-serif"><span style="font-family:"Arla InterFace",sans-serif">As a Service Desk Supporter you become a part of our <span lang="EN-GB" style="font-family:"Arla InterFace",sans-serif">Global Shared Services<span style="font-family:"Arla InterFace",sans-serif"> in Gdansk. Here, you won’t find factory machines or farmers. Instead, you will join over 400 colleagues dedicated to supporting Arla with IT, HR, financial and procurement operations. Joining us, you will take part in our mission to make a real difference for colleagues near and far.

 

<span style="font-family:"Trebuchet MS",sans-serif"><span style="font-family:"Arla InterFace",sans-serif">With over 10 years of existence in Gdansk, we offer you a lot of knowledge and the opportunity to partake in challenging and exciting innovation projects. As a part of the Arla organisation, you will also enjoy a Scandinavian, collaborative work culture. We are all on first name terms with each other, and we truly appreciate diversity and individuality.

 

<span style="font-family:"Trebuchet MS",sans-serif"><span style="font-family:"Arla InterFace",sans-serif">About the job

 

<span style="font-family:"Trebuchet MS",sans-serif"><span style="font-family:"Arla InterFace",sans-serif">Join our centralized Service Desk and become a part of a multinational team where quality has a priority over quantity, and where we aim to do the right thing the first time around. We are a high performing and highly motivated group of people and we are here to provide the best possible support to our colleagues around the globe (internal client).

<span style="font-family:"Trebuchet MS",sans-serif"><span style="font-family:"Arla InterFace",sans-serif">We started our journey in September 2018 so we are a relatively young Service Desk. This means that you will have plenty of opportunities to develop your professional skills in the IT direction that you would like to go, and that you will have lots of room to try out a variety of different tasks before making a decision. We value openness and willingness to try out new things and put great value in tolerance as well as the ability to communicate through language and cultural barriers. If this has caught your interest, please read below about the position.

 

<span style="font-family:"Trebuchet MS",sans-serif"><span style="font-family:"Arla InterFace",sans-serif">As a Service Desk Supporter you will:

  • <span style="font-family:"Trebuchet MS",sans-serif"><span style="font-family:"Arla InterFace",sans-serif">Perform 1st and 1.5 level support for all systems and devices
  • <span style="font-family:"Trebuchet MS",sans-serif"><span style="font-family:"Arla InterFace",sans-serif">Perform remote troubleshooting through SCCM
  • <span style="font-family:"Trebuchet MS",sans-serif"><span style="font-family:"Arla InterFace",sans-serif">Educate and guide end-users while problem-solving
  • <span style="font-family:"Trebuchet MS",sans-serif"><span style="font-family:"Arla InterFace",sans-serif">Identify and suggest improvements on currently followed processes
  • <span style="font-family:"Trebuchet MS",sans-serif"><span style="font-family:"Arla InterFace",sans-serif">Act as escalation point in case of urgent or severe IT incidents
  • <span style="font-family:"Trebuchet MS",sans-serif"><span style="font-family:"Arla InterFace",sans-serif">Prioritize and manage many open tickets at the same time
  • <span style="font-family:"Trebuchet MS",sans-serif"><span style="font-family:"Arla InterFace",sans-serif">Analyse most commonly reported incidents
  • <span style="font-family:"Trebuchet MS",sans-serif"><span style="font-family:"Arla InterFace",sans-serif">Escalate <span style="font-family:"Arla InterFace",sans-serif">unresolved issues to higher support teams
  • <span style="font-family:"Trebuchet MS",sans-serif"><span style="font-family:"Arla InterFace",sans-serif">Record all incidents and service requests in our ITSM tool

 

<span style="font-family:"Trebuchet MS",sans-serif"><span style="font-family:"Arla InterFace",sans-serif">Who are you?

 

  • <span style="font-family:"Trebuchet MS",sans-serif"><span style="font-family:"Arla InterFace",sans-serif">Reliable and dependable person
  • <span style="font-family:"Trebuchet MS",sans-serif"><span style="font-family:"Arla InterFace",sans-serif">Creative with a great sense of team spirit
  • <span style="font-family:"Trebuchet MS",sans-serif"><span style="font-family:"Arla InterFace",sans-serif">A skilled communicator and excel in providing appropriate customer support

 

<span style="font-family:"YXIJLZ+ArlaInterFace-Bold",sans-serif"><span lang="EN-GB" style="font-family:"Arla InterFace",sans-serif">Furthermore, you have:

  • <span style="font-family:"Trebuchet MS",sans-serif"><span style="font-family:"Arla InterFace",sans-serif">Fluent Danish<span style="font-family:"Arla InterFace",sans-serif"> and English skills
  • <span style="font-family:"Trebuchet MS",sans-serif"><span style="font-family:"Arla InterFace",sans-serif">Good knowledge of MS Office and Outlook tools
  • <span style="font-family:"Trebuchet MS",sans-serif"><span style="font-family:"Arla InterFace",sans-serif">Strong negotiation and problem-solving skills
  • <span style="font-family:"Trebuchet MS",sans-serif"><span style="font-family:"Arla InterFace",sans-serif">Good analytical and organizational skills
  • <span style="font-family:"Trebuchet MS",sans-serif"><span style="font-family:"Arla InterFace",sans-serif">Ability to work in fast-changing environment

 

<span style="font-family:"YXIJLZ+ArlaInterFace-Bold",sans-serif"><span lang="EN-GB" style="font-family:"Arla InterFace",sans-serif">What do we offer?

 

  • <span style="font-family:"YXIJLZ+ArlaInterFace-Bold",sans-serif"><span lang="EN-GB" style="font-family:"Arla InterFace",sans-serif">Relocation package
  • <span style="font-family:"YXIJLZ+ArlaInterFace-Bold",sans-serif"><span lang="EN-GB" style="font-family:"Arla InterFace",sans-serif">Work in an international team & matrix structure
  • <span style="font-family:"YXIJLZ+ArlaInterFace-Bold",sans-serif"><span lang="EN-GB" style="font-family:"Arla InterFace",sans-serif">Friendly atmosphere & comfortable work place (Neptun office in Gdańsk Wrzeszcz)
  • <span style="font-family:"YXIJLZ+ArlaInterFace-Bold",sans-serif"><span lang="EN-GB" style="font-family:"Arla InterFace",sans-serif">Medical care & life insurance
  • <span style="font-family:"YXIJLZ+ArlaInterFace-Bold",sans-serif"><span lang="EN-GB" style="font-family:"Arla InterFace",sans-serif">Additional benefits like gym card, vouchers, travel points or cinema tickets etc.
  • <span style="font-family:"YXIJLZ+ArlaInterFace-Bold",sans-serif"><span lang="EN-GB" style="font-family:"Arla InterFace",sans-serif">Professional induction in a new position
  • <span style="font-family:"YXIJLZ+ArlaInterFace-Bold",sans-serif"><span lang="EN-GB" style="font-family:"Arla InterFace",sans-serif">Chill out rooms with Xbox and the best coffee in the building

 

<span style="font-family:"Trebuchet MS",sans-serif"><span style="font-family:"Arla InterFace",sans-serif">Application and contact

<span style="font-family:"Trebuchet MS",sans-serif"><span style="font-family:"Arla InterFace",sans-serif">If you want to drive innovation and help your colleagues worldwide, then seize this exciting opportunity.

 

<span style="font-family:"Trebuchet MS",sans-serif"><span style="font-family:"Arla InterFace",sans-serif">Please apply via this [link].

 

<span style="font-family:"Trebuchet MS",sans-serif"><span style="font-family:"Arla InterFace",sans-serif">Read more about Arla Global Shared Services

<span style="font-family:"Trebuchet MS",sans-serif"><span style="font-family:"Arla InterFace",sans-serif">Global Shared Services consists of multiple functions that are all placed in the Neptun building in Gdansk – with <span style="font-family:"Arla InterFace",sans-serif">colourful offices and a beautiful sea view.

 

<span style="font-family:"Trebuchet MS",sans-serif"><span style="font-family:"Arla InterFace",sans-serif">As of now, we have an IT Operations and an IT Solutions division dedicated to SAP as well as a variety of app development and implementation projects. Our procurement and finance functions support a wide array of processes such as purchasing, distribution and sales globally.

<span style="font-family:"Trebuchet MS",sans-serif"><span style="font-family:"Arla InterFace",sans-serif">We also have a dedicated HR operations division to ensure we attract, develop and retain the very best of talent around the world.

 

<span style="font-family:"Trebuchet MS",sans-serif"><span style="font-family:"Arla InterFace",sans-serif">Together, we are all dedicated to one collective mission: ensuring an optimal global supply of fresh Arla products – every single day.

 

<span style="font-family:"Trebuchet MS",sans-serif"><span style="font-family:"Arla InterFace",sans-serif">COVID-19 Notice:

<span style="font-family:"Trebuchet MS",sans-serif"><span style="font-family:"Arla InterFace",sans-serif">We are busy producing dairy products so we can continue #fillingtheshelves and #feedingthenation. Recruiting talent to Arla thus stays one of our top priorities also during these difficult times. Necessity is the mother of invention, so we have moved to virtual hiring and onboarding processes so we enable candidates and our recruitment teams to get close while respecting social distancing. If at the final stages of a recruitment, a candidate would prefer to meet in person, we take all the necessary precautions to ensure everyone's safety.

<span style="font-family:"Trebuchet MS",sans-serif"><span style="font-family:"Arla InterFace",sans-serif">Req. 69286

<span style="font-family:"Arla InterFace",sans-serif">#LI-DNP