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Senior Service Now Specialist

Welcome to Global Shared Services in Gdansk

Arla is a global farmer-owned organisation that is behind many well-known and loved brands, including Arla Apetina®, Castello®, Lurpak® and many, many more.


As a Senior Service Now Specialist you become a part of our Global Shared Services in Gdansk. Here, you won’t find factory machines or farmers. Instead, you will join over 400 colleagues dedicated to supporting all of Arla with IT, HR, financial and procurement operations. Joining us, you will take part in our mission to make a real difference for colleagues near and far.


With over 10 years of existence in Gdansk, we offer you a lot of knowledge and the opportunity to partake in challenging and exciting innovation projects. As a part of the Arla organisation, you will also enjoy a Scandinavian, collaborative work culture. We are all on first name terms with each other, and we truly appreciate diversity and individuality.

About the job

As a Senior Service Now Specialist your role is to support the Product Owner in deploying the Arla Strategy for Service Now. You will together with the Product Owner, be responsible for the dialog with the business in order to secure that needs and demands are fulfilled and delivered. As a Senior you play a role model for the rest of the team, so it is expected that you show good behavior and team commitment.


Specifically, you will:

  • Create Service Now roadmaps
  • Actively support IT Architects with Service Now related integrations
  • Develop solutions and changes in an existing Service Now implementation
  • Deliver new Service Now features with a team
  • Perform stakeholder management tasks within Service Now related epics
  • Communicate with external vendors

Who are you?

You have at least 2-3 years of Service Now development experience. A good understanding of ITIL processes and a good mobile service now app development is expected. You should also be brave enough to challenge the business to work in more contemporary way.

Furthermore, you:

  • Are Service Now Certified Application Developer
  • ServiceNow Certified Implementation Specialist is a nice to have
  • Have an experience with Service Now development and configuration
  • Have a good communication and stakeholder management skills
  • Have a knowledge of Business Process Management

What do we offer?

  • Relocation package
  • Work in an international team & matrix structure
  • Friendly atmosphere & comfortable work place (Neptun office in Gdańsk Wrzeszcz)
  • Medical care & life insurance
  • Additional benefits like gym card, vouchers, travel points or cinema tickets etc.
  • Professional induction in a new position
  • Chill out rooms with Xbox and the best coffee in the building
  • Work in a completely agile organization with engaged team responsible for running various projects, high independence, and opportunities to create and implement own ideas and concepts

Application and contact

If you want to drive innovation and help your colleagues worldwide, then seize this exciting opportunity.

Read more about Arla Global Shared Services

Global Shared Services consists of multiple functions that are all placed in the Neptun building in Gdansk – with colourful offices and a beautiful sea view.


As of now, we have an IT Operations and an IT Solutions division dedicated to SAP as well as a variety of app development and implementation projects. Our procurement and finance functions support a wide array of processes such as purchasing, distribution and sales globally.

We also have a dedicated HR operations division to ensure we attract, develop and retain the very best of talent around the world.


Together, we are all dedicated to one collective mission: ensuring an optimal global supply of fresh Arla products – every single day.


COVID-19 Notice

We are busy producing dairy products so we can continue #fillingtheshelves and #feedingthenation. Recruiting talent to Arla thus stays one of our top priorities also during these difficult times. Necessity is the mother of invention, so we have moved to virtual hiring and onboarding processes so we enable candidates and our recruitment teams to get close while respecting social distancing. If at the final stages of a recruitment, a candidate would prefer to meet in person, we take all the necessary precautions to ensure everyone's safety.



Ref.: 68964