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Power Platform Support Specialist - Gdansk


Gdansk, PL

Does Power Platform from Microsoft excite you? Are you someone who loves to support people and be the go to person? We have an awesome opportunity to join a new function supporting and governing Power Platform as it roles out across Arla and you could be the one to ensure it’s success!



About the job

Our Application Services department is responsible for ensuring the stability, scalability and maintenance of all applications used across the Arla group. Comprised of 5 teams looking at different areas with different competency requirements, you would join the Intelligent Automation & Data Lakehouse in a new function looking after the governance, maintenance and support of the Microsoft Power Platform series of tools and the applications or processes built upon it.


This exciting new role is key to ensuring our digital ambitions are met in the  most stable and secure environment possible, Arla is advancing quickly down the path of digitalisation and accelerating quickly and it is now the right time to develop the central operational team to ensure we can continue this scale



Specifically, you will:


  • Handling incidents and service requests for processes based on Power Apps and/or Power Automate
  • Handling Service Requests for Power Apps & Power Automate
  • Support Power Platform Administrator in Governance Tasks
  • Upgrades and maintenance of Power Platform CoE Toolkit
  • Maintaining and updating documentation
  • Receiving Hand Over Take On from IT Delivery Trains and Certified Citizen Developers
  • Review of certified citizen-built solutions to check rule compliance.
  • Identifying issues/improvement opportunities within public environment.
  • Supporting training sessions for business users
  • Maintain training materials
  • Managing global communication to stakeholders and users for improvements, tips and tricks and issues.


Who are you?

Till now Arla has been getting Power Platform into the hands of our business and making sure it is secure, we have done a necessary amount of administration but we are now looking for someone to help us power up and help drive us to the next level.

With that in mind you need to be a person with some experience and importantly high level of interest in Power Platform, someone who isn’t afraid to make a decision and act when you have the right level of information and input. You should be very happy to engage and build relationships with stakeholders across the spectrum with different backgrounds.

You will be comfortable being firm but fair when faced with colleagues significantly your senior ensuring system security & stability are the primary goal closely followed by getting new Power Platform features into the hands of end users as quickly as possible and that they are supported in the best way possible.



Furthermore, you:

  • You have a master’s degree within IT or other relevant areas with at least 4 years of experience working in that area.
  • Alternatively, you have got the experience working with Power Platform tools and environments
  • Working knowledge of PowerApps, Power Platform, SharePoint, Dataverse and associated tools.
  • Proficiency with SharePoint Framework (Spfx) would be a major advantage
  • Experience with ServiceNow and/or familiarity with SQL is also an advantage
  • You speak and write English effortlessly 

What do we offer? 


At Arla, we value our IT specialists and provide a range of attractive benefits to support your personal and professional growth:

  • Trainings with industry experts and a comprehensive induction program.
  • Financial support for ongoing education and professional development.
  • Flexibility in working hours and the option to work from home.
  • Medical care and life insurance coverage.
  • Employee Assistance Program offering legal, psychological, health, and financial consulting.
  • Additional perks like gym memberships, vouchers, travel points, and cinema tickets.
  • Home kit including a monitor, laptop, keyboard, mouse, headsets, and webcam.
  • Relaxation breaks to recharge and maintain work-life balance.
  • Relocation allowance for a smooth transition to our vibrant city.
  • Referral program for employees to earn rewards by recommending top talent.
  • Additional holiday days based on length of employment (up to 4 days).


Welcome to Arla

Arla is a global farmer-owned organisation that is behind many well-known and loved brands.


With over 200+ highly skilled IT specialists and 800 expert consultants, we are transforming the future of dairy products while making a meaningful impact on people's lives.

But here at Arla, we're not just about making some of the world's most beloved dairy products. We're about making healthy taste delicious, making mornings worth getting out of bed for, and making family dinners unforgettable. Our iconic brands, such as Arla®, Castello®, and Lurpak®, are more than just products; they're an integral and natural part of modern life in over 100 countries around the globe.



Position examples 

Entry Solution Consultant 

Entry Developer 

Entry Tester 

Junior Service Delivery Manager (Specialist)  

Junior Test Manager (Specialist) 

Junior Specialist 

Level definition 

Entry Level Professional/Coordinator Role providing support to a department. 

Executes defined processes and procedures to achieve operational targets or service standards key to business delivery – tasked with continuous improvement. 

Key responsibilities 

The entry specialist will work with simple/medium complex tasks and work under limited super-vision assisting more senior colleagues. The entry specialist understands diverse business needs and have some solution insight and technical skills. The entry specialist executes the technical/functional implementation and can present ideas for IT colleagues. 

In an operations context: 

Assessing tasks with the right balance between detail and 'helicopter' perspective. 

Shows good organizational understanding. 

Works with simpler tasks and projects that span one technical area.  

Acts as trusted advisor of IT solutions for local management, team leads and super users. 

Vendor follow up . 

Change implementation (documentation, test etc.). 

In a development context: 

Works with simple/medium complex tasks and able to understand the balance business needs, solution constraints, quality, user experience, cost and operational efficiency & stability 

Combines an overview of the solution(s) with a good understanding of most of the critical parts of the solution(s), both from a technical point of view and from a business process point of view 

Assists in estimating the development part of Stories  

Communicates clearly and efficiently with IT stakeholders across a few organisational levels.  

Identifies improvements to the way Arla IT work 

Educational background/Experience 

Education at Bachelor or Master level within Information Systems, Computer Science, Engineering, Business or similar.  Alternatively, work experience with relevant business processes or technologies. 

0-2 years of relevant experience 


01. Lead
02. Sense
03. Create

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