Members Support Agent with Swedish

Global Member Support Agent with Swedish, Gdansk

Are you ready to make a positive impact in the agricultural industry? Join our unique team and embark on an exciting journey where you will play a pivotal role in supporting our farmer owners. This is the perfect opportunity to experience the dynamic and collaborative environment of a corporate setting while making a difference in sustainable farming practices.  

In order to increase the support to our farmer owners (members), our dedicated Members Service & Operations team in Gdansk was created two years ago. The main responsibilities of a Farmer Support Specialist  is to provide timely and effective front-line and operational support to our 8000+ farmer owners in 7 European countries (Denmark, Sweden, Great Britain, Germany, Luxembourg, Belgium and The Netherlands).  

How you will make an impact:

• Split your time between front-office (direct farmer support) and back-office tasks such as CRM management, master data updates, and documentation.
• Provide assistance to farmers and teams across Europe, using your language skills to build strong relationships.
• Engage in meaningful interactions, ensuring high-quality support rather than high-volume call handling.
• Work on process improvements and collaborate closely with IT and cross-functional teams to enhance systems and workflows.
• Support sustainability initiatives, contributing to responsible farming practices.
• Gain exposure to projects and cross-functional initiatives, with the potential for more responsibility over time.

Who are you? 

• Fluent in Swedish (minimum B2 level) with excellent communication skills.
• Hold at least a bachelor's degree in a relevant field.
• Organized and detail-oriented, with strong self-motivation and the ability to manage complexity while effectively prioritizing tasks.
• Customer-focused, with a willingness to support farmers and handle their inquiries with a positive, can-do attitude.
• Adaptable communicator, capable of adjusting your style to suit different audiences.
• Proactive problem solver, able to identify and suggest process improvements.
• Experience with documentation is a plus.
• Background in customer service is a strong advantage.
• Familiarity with Salesforce is an additional benefit.

What do we offer?

Global Shared Services is truly a global setup. As such, you will have the opportunity to collabo-rate closely with business areas across cultures and borders. You can bring your knowledge and understanding into the mix to break new ground with Customer Service in Global Shared Ser-vices.
 
•    International operating environment  
•    Medical care & life insurance  
•    Additional benefits like gym card, vouchers, travel points or cinema tickets, etc. 
•    Scandinavian working style & no dress code 
•    Trainings with experts & professional induction & development programs
•    Financial support of your education  
•    Relocation package 
•    Referral program for employees 
•    Employee Assistance Program (legal, psychological, health, financial consulting, etc. ) 
•    Support for your healthy lifestyle (fruit day, facility for sportsmen, sport challenges and activities, Arla active teams / sport groups) 
•    Flexible working time and home office work possibility depending on business needs
•    Additional holiday depending on length of employment (up to 4 days) 
•    Fully paid 30 min. break  
 
… while in the office you can also use some of below:  
•    Modern office space with beautiful view and high standard furniture (i.e. adjustable desks) 
•    Spacious canteen, delicious coffee and tea available on every floor in special de-signed spots 
•    Chill-out rooms with X-box, pool table, board games, football table and swing 

Please note that this role requires you to be in the office 50% of the time + one additional day (monthly).
 
Application and contact

If you want to drive innovation and help your colleagues worldwide, then seize this exciting opportunity

Read more about Arla Global Shared Services

Global Shared Services consists of multiple functions that are all placed in the Neptun building in Gdansk – with colorful offices and a beautiful sea view.

As of now, we have an IT Operations and an IT Solutions division dedicated to SAP as well as a variety of app development and implementation projects. Our procurement and finance functions support a wide array of processes such as purchasing, distribution and sales globally.

We also have a dedicated HR operations division to ensure we attract, develop and retain the very best of talent around the world.

Together, we are all dedicated to one collective mission: ensuring an optimal global supply of fresh Arla products – every single day.

We have a purpose for Good

At Arla, we strive to unlock the highest potential in each other while working together to create a sustainable future of dairy. We call it Stronger People Stronger Planet and it is deeply anchored in our organisation and founded on our commitment to respecting human rights, increasing access to healthy dairy nutrition, inspiring good food habits, and improving the environment for future generations. In order to succeed we need to hire people with a sustainable mindset. Could this be you?

BEWARE! RECRUITMENT FRAUD
It has come to our attention that there are a number of fraudulent emails and fake recruitment campaigns on the internet from people purporting to work for Arla Foods. Learn more via this link.