Members Support Agent with Danish, Gdansk

Join us as a Member Support Specialist and become part of our unique international team, supporting farmers in an organization dedicated to sustainability.

About the job

To strengthen support for our farmer owners (members), a dedicated team was established in Gdansk three years ago. Based in this team, you’ll provide timely, effective front-line and operational support to 8,000+ farmer owners across seven European countries (Denmark, Sweden, Great Britain, Germany, Luxembourg, Belgium, and the Netherlands). You’ll be part of an international setup, working closely with laboratories, logistics, and other departments to ensure smooth operations, accurate data, and strong relationships with our members.

How you will make an impact

In this role, you’ll be the key point of contact for our farmers - providing reliable support, ensuring data accuracy, and contributing to sustainable farming initiatives. You’ll collaborate closely with other departments to keep daily operations running smoothly.

Your main responsibilities will include:
• Handling farmers’ inquiries and delivering accurate, timely support
• Maintaining and verifying master data and documentation in line with our standards
• Monitoring milk quality results and coordinating with laboratories and logistics partners
• Supporting the administration of quality and sustainability programs
• Building trust-based relationships with farmers and contributing to our internal knowledge library

What will make you successful

We’re looking for a detail-oriented and proactive professional who enjoys working with people and solving problems in a dynamic, international environment.

You will need:
• At least a bachelor’s degree
• Fluency in Danish (both written and spoken) and an advanced level of English
• Strong communication and customer service skills, with the ability to engage with a diverse range of individuals and build lasting relationships
• Excellent problem-solving abilities, self-motivation, and great organizational skills combined with a proactive, improvement-oriented mindset and attention to detail
• Experience with documentation verification, CRM systems, and customer service — experience in lean management projects will be a plus

What do we offer?

• Flexible working time (start your day of work between 7-9) and home office work possibility
• Language bonus
• Trainings with experts & professional induction in a new position
• Development programs (function additions, coordinator programme)
• Financial support for your education 
• Medical care & life insurance 
• Additional benefits like gym card, vouchers, travel points or cinema tickets, etc.
• Scandinavian working style & no dress code
• Home kit – monitor, laptop, keyboard, mouse, headsets, webcam
• Relocation allowance
• Referral program for employees
• Employee Assistance Program (legal, psychological, health, financial consulting, etc. )
• Support for your healthy lifestyle (fruit day, facility for sportsmen, sport challenges and activities, Arla active teams / sport groups)
• Additional holiday depending on length of employment (up to 4 days)

… while in the office you can also use some of below: 

• Modern office space with beautiful view and high standard furniture (i.e. adjustable desks)
• Chill-out rooms with X-box, pool table, board games, football table and swing

Application and contact

If you are passionate about building strong relationships, enjoy working with farmers, and are ready to make a meaningful impact, seize this exciting opportunity by applying through our website. For more information, please visit Arla - your global dairy company | Arla.

Shape the Future of Dairy

Arla is a global leader in the dairy industry, committed to producing high-quality products while championing sustainability and innovation. We're passionate about people and our planet, striving to unleash the full potential in each of us. Our goal is to make healthy dairy nutrition and good food habits accessible to all. Join us at Arla Foods and become part of a worldwide cooperative dedicated to making a significant impact on the planet and steering the dairy industry towards a sustainable future.

We are devoted to creating a workplace where everyone feels valued and empowered to bring their authentic selves to work. Diversity and collaboration are key to our success, propelling us to new heights in the dairy industry.