Junior Supporter - IT Service Desk, Danish Speaker - Gdańsk

Arla’s inhouse Service Desk is growing and we are looking for talented people to join us.

As a Scandinavian company, we value mutual trust, collaboration, and initiative. Thus, you will have opportunities to share ideas, learn and try new things.

How you will make an impact

As a Junior Supporter, you will be the first point of contact for all IT related Incidents and Service Requests.

You will:

• Provide 1st and 1.5-level Support for all systems and devices

• Perform remote troubleshooting

• Educate and guide the end users through the problem-solving

• Identify and suggest improvements on current processes followed

• Prioritize and manage multiple tickets at the same time

• Analyze the most common reported incidents

• Escalate unresolved issues to higher support teams

• Record all Incident and service requests in ITSM tool

What will make you successful

• Fluency in English

• Fluency in Danish

• Good knowledge of MS Office and Outlook tools

• Strong communication, negotiation and problem-solving skills

• Good analytical and organizational skills

• Strong team-player orientation

• Ability to work in a fast-changing environment

What do we offer?

• Training & professional induction in a new position

• Financial support of your education

• Medical care & life insurance

• Additional benefits like gym card, vouchers, travel points or cinema tickets, etc.

• Scandinavian working style & no dress code

• Home kit – monitor, laptop, keyboard, mouse, headsets, webcam

• Relocation allowance

• Referral program for employees

• Employee Assistance Program (legal, psychological, health, financial consulting, etc. )

• Support for your healthy lifestyle (fruit day, facility for sportsmen, sport challenges and activities, Arla active teams / sport groups)

…while in the office you can also use some of below:

• Modern office space with beautiful view and high standard furniture (i.e. adjustable desks)

• Chill-out rooms with X-box, pool table, board games, football table and swing

Would you like to join us?

If you want to facilitate innovation and help shape the industry, then seize this exciting opportunity. Please apply as soon as possible as we will process applications on a continuous basis and close the recruitment once the right candidate is found.

We have a purpose for Good

At Arla, we strive to unlock the highest potential in each other while working together to create a sustainable future of dairy. We call it Stronger People Stronger Planet and it is deeply anchored in our organisation and founded on our commitment to respecting human rights, increasing access to healthy dairy nutrition, inspiring good food habits, and improving the environment for future generations. In order to succeed we need to hire people with a sustainable mindset. Could this be you?

BEWARE! RECRUITMENT FRAUD

It has come to our attention that there are a number of fraudulent emails and fake recruitment campaigns on the internet from people purporting to work for Arla Foods. Learn more via this link.