Junior Supporter, IT Service Desk - Gdańsk

How you will make an impact

Join Arla’s  in-house Service Desk, where you'll play a crucial role in assisting our colleagues on the English line. In our team, you'll have plenty of chances to share your ideas and learn new things.

Specifically, you will:

• Provide 1st and 1.5-level Support for all systems and devices
• Perform remote troubleshooting through SCCM
• Educate and guide the end user through the problem-solving
• Identify and suggest improvements on current processes followed
• Act as an escalation point in case of urgent or severe IT incidents
• Prioritize and manage many open tickets at the same time
• Analyze the most common reported incidents
• Escalate unresolved issues to higher support teams
• Record all Incident and service requests in ITSM tool

What will make you successful

• Fluency in English
• Good understanding of MS Office and Outlook tools
• Excellent communication skills
• Strong analytical and organizational abilities
• A collaborative and team-oriented mindset
• Ability to prioritize tasks and troubleshoot problems effectively

Nice to have:

• Professional experience in Service Desk/Customer Service Department
• General understanding of ITIL Methodology
• Familiarity with one or more of these tools
  • ServiceNow
  • KCS - Knowledge Centered Service
  • Microsoft O365

What do we offer?

• Training and professional induction into the new position
• Financial support of your education
• Medical care & life insurance
• Additional benefits like gym card, vouchers, travel points or cinema tickets etc.
• Scandinavian working style & no dress code
• Home IT kit – monitor, laptop, keyboard, mouse, headset, webcam
• Referral program for employees
• Employee assistance program (legal, psychological, health, financial consulting, etc.)
• Support for your healthy lifestyle (fruit day, facility for sportsmen, sport challenges and activities, Arla active teams / sport groups)

… while in the office you can also use some of below:

• Modern office space with a beautiful view and high standard furniture (i.e. adjustable desks)
• Chill-out rooms with X-box, pool table, board games, football table and swing

Would you like to join us?

Please apply as soon as possible as we will process applications on a continuous basis and close the recruitment once the right candidate is found.

We have a purpose for Good

At Arla, we strive to unlock the highest potential in each other while working together to create a sustainable future of dairy. We call it Stronger People Stronger Planet and it is deeply anchored in our organisation and founded on our commitment to respecting human rights, increasing access to healthy dairy nutrition, inspiring good food habits, and improving the environment for future generations. In order to succeed we need to hire people with a sustainable mindset. Could this be you?

#LI-KIZSA
Ref.: 97693

BEWARE! RECRUITMENT FRAUD
It has come to our attention that there are a number of fraudulent emails and fake recruitment campaigns on the internet from people purporting to work for Arla Foods. Learn more via this link.