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Junior Service Desk Supporter/ Service Desk Supporter, Danish speaker - Gdansk

About the job

 

Arla’s inhouse Service Desk is growing and we are looking for talented people to join. As a Scandinavian company, we value mutual trust, collaboration and initiative. Thus, you will have every opportunity to share your ideas, learn and try new things.

 

Join a global covering Service Desk and become part of a multinational team were quality have high priority over quantity and were we aim to do the right thing the first time around. The team is high performance and highly motivated to provide that best support to our colleagues 

 

Specifically, you will:

 

  • Provide 1st and 1.5 level Support for all systems and devices
  • Perform remote troubleshooting through SCCM
  • Educate and guide the end user through the problem-solving
  • Identify and suggest improvements on current processes followed
  • Act as escalation point in case of urgent or severe IT incidents
  • Prioritizie and manage many open tickets at the same time
  • Analyse most common reported incidents
  • Escalate unresolved issues to higher support teams
  • Record all Incident and service request in ITSM tool

 

 

Who are you?

 

  • Fluency in English – written and verbal
  • Fluency in Danish language at least at B2 level. However, we may consider candidates at level B1 who would take part in a language course (provided by Arla), enabling them to reach level B2.
  • Good knowledge of MS Office and Outlook tools
  • Strong communications, negotiation and problem solving skills
  • Good analytical and organization skills
  • Strong team-player orientation
  • Ability to work in fast-changing environment

 

Additionally, nice to have (not mandatory):

 

  • Professional experience in Service Desk/Customer Service Department
  • General understanding of ITIL Methodology
  • Familiarity with one or more of these tools
    • ServiceNow
    • KCS - Knowledge Centered Service
    • Microsoft O365

 

What do we offer?

 

  •  Language bonus
  •  Possibility to work from anywhere in Poland
  •  Trainings with experts & professional induction in a new position
  •  Financial support of your education
  •  Medical care & life insurance
  •  Additional benefits like gym card, vouchers, travel points or cinema tickets, etc.
  •  Scandinavian working style & no dress code
  •  Home kit – monitor, laptop, keyboard, mouse, headsets, webcam
  •  Relocation allowance
  •  Referral program for employees
  •  Employee Assistance Program (legal, psychological, health, financial consulting, etc. )
  •  Support for your healthy lifestyle (fruit day, facility for sportsmen, sport challenges and activities, Arla active teams / sport groups)

 

…while in the office you can also use some of below:

• Modern office space with beautiful view and high standard furniture (i.e. adjustable desks)

• Chill-out rooms with X-box, pool table, board games, football table and swing

 

 

Application and contact

 

If you want to drive innovation and help your colleagues worldwide, then seize this exciting opportunity.

 

 

Welcome to Global Shared Services in Gdansk

 

Arla is a global farmer-owned organisation behind many well-known and well-loved brands.
You will join over 500 colleagues dedicated to supporting all of Arla. We currently have an IT Operations department and an IT Solutions department dedicated to SAP as well as a variety of app development and implementation projects. Our Procurement, Finance and Logistics departments support a wide range of processes such as purchasing, distribution and sales worldwide.

 

We have a dedicated HR operations department that ensures the attraction, development and retention of the best talent around the world.

 

Our newest department Member Relations supports our farmers in their everyday work.

 

With over 14 years of existence in Gdansk, we offer you wealth of knowledge and the opportunity to par-ticipate in challenging and exciting innovation projects. As a part of the Arla organisation, you will also enjoy a Scandinavian, collaborative work culture.

 

We have a purpose for Good

At Arla, we strive to unlock the highest potential in each other while working together to create a sustainable future of dairy. We call it Stronger People Stronger Planet and it is deeply anchored in our organisation and founded on our commitment to respecting human rights, increasing access to healthy dairy nutrition, inspiring good food habits, and improving the environment for future generations. In order to succeed we need to hire people with a sustainable mindset. Could this be you?

 

BEWARE! RECRUITMENT FRAUD
It has come to our attention that there are a number of fraudulent emails and fake recruitment campaigns on the internet from people purporting to work for Arla Foods. Learn more via this link.

 

#LI-KIZSA

Ref.: 78504

 


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