Junior Members Support Agent with German or French - Gdańsk

Are you ready to make a real impact in agriculture? Join our unique team and help support our farmer owners across Europe. This is a great opportunity to experience a dynamic corporate environment while contributing to sustainable farming practices.

Our dedicated Members Service & Operations team in Gdańsk was established two years ago to strengthen support for our farmer owners. As a Junior Member Support Agent, you will provide timely and effective front-line and operational support to over 8,000 farmers in 7 European countries.

How you will make an impact:

Administrative and Process Support:

• Assist teams with farmer contact, CRM updates, documentation, and master data management.
• Work with IT and other departments to improve systems and workflows.

Relationship Building:

• Build strong relationships with farmers by providing daily support.
• Handle inquiries proactively, ensuring high-quality and timely service.

Sustainability Support:

• Support quality assurance programs promoting sustainable farming.
• Contribute to initiatives encouraging responsible practices.

Knowledge Resource Creation:

• Develop a knowledge base and "how-to" guides for farmers and teams.

Ad Hoc Support and Development:

• Manage daily ad hoc tasks and take part in cross-functional projects, growing your skills and responsibilities over time.

Please note that this role requires you to be in the office 50% of the time + one additional day (monthly).

Who are you?

• Fluent in German or French (at least B2) with excellent communication skills.
• Fluent in English (minimum B2/C1).
• Hold at least a bachelor’s degree in a relevant field.
• Organized and detail-oriented, with strong self-motivation and the ability to manage complexity and prioritize tasks effectively.
• Customer-focused, with a positive, can-do attitude when supporting farmers and handling inquiries.
• Adaptable communicator, able to tailor communication style to different audiences.
• Proactive problem solver, eager to suggest and implement process improvements.
• Experience with documentation is a plus.
• Background in customer service is a strong advantage.
• Familiarity with Salesforce is an additional asset.

What do we offer?

Global Shared Services is truly a global setup. As such, you will have the opportunity to collaborate closely with business areas across cultures and borders. You can bring your knowledge and understanding into the mix to break new ground with Customer Service in Global Shared Services.
 
•    International operating environment.
•    Medical care & life insurance.
•    Additional benefits like gym card, vouchers, travel points or cinema tickets, etc. 
•    Scandinavian working style & no dress code. 
•    Trainings with experts & professional induction & development programs.
•    Financial support of your education.
•    Relocation package.
•    Referral program for employees.
•    Employee Assistance Program (legal, psychologi-cal, health, financial consulting, etc. ).
•    Support for your healthy lifestyle (fruit day, facility for sportsmen, sport challenges and activities, Arla active teams / sport groups).
•    Flexible working time and home office work possibility depending on business needs.
•    Additional holiday depending on length of employment (up to 4 days).
•    Fully paid 30 min. break.  
 
… while in the office you can also use some of below:  
•    Modern office space with beautiful view and high standard furniture (i.e. adjustable desks). 
•    Spacious canteen, delicious coffee and tea available on every floor in special de-signed spots 
•    Chill-out rooms with X-box, pool table, board games and football table.
 
Application and contact

If you want to drive innovation and help your colleagues worldwide, then seize this exciting opportunity.

Read more about Arla Global Shared Services

Global Shared Services consists of multiple functions that are all placed in the Neptun building in Gdansk – with colorful offices and a beautiful sea view.

As of now, we have an IT Operations and an IT Solutions division dedicated to SAP as well as a variety of app development and implementation projects. Our procurement and finance functions support a wide array of processes such as purchasing, distribution and sales globally.

We also have a dedicated HR operations division to ensure we attract, develop and retain the very best of talent around the world.

Together, we are all dedicated to one collective mission: ensuring an optimal global supply of fresh Arla products – every single day.

We have a purpose for Good

At Arla, we strive to unlock the highest potential in each other while working together to create a sustainable future of dairy. We call it Stronger People Stronger Planet and it is deeply anchored in our organisation and founded on our commitment to respecting human rights, increasing access to healthy dairy nutrition, inspiring good food habits, and improving the environment for future generations. In order to succeed we need to hire people with a sustainable mindset. Could this be you?

BEWARE! RECRUITMENT FRAUD
It has come to our attention that there are a number of fraudulent emails and fake recruitment campaigns on the internet from people purporting to work for Arla Foods. Learn more via this link.