Junior Members Support Agent - Gdansk

Location:

Gdansk, PL

Are you ready to make a positive impact in agriculture? Join our team and support our farmer owners while experiencing a dynamic corporate environment and contributing to sustainable farming.

Our Members Service & Operations team in Gdańsk, established two years ago, provides timely support to over 8,000 farmer owners across seven European countries. As a Farmer Support Specialist, you’ll play a key role in front-line and operational support.

How you’ll make an impact:

Administrative & Process Support – Assist teams in direct farmer contact, manage CRM data, documentation, and system updates. Collaborate with IT to enhance workflows.

Relationship Building – Establish trust with farmers by providing accurate, timely, and high-quality support.

Sustainability Support – Help administer quality assurance programs and participate in sustainability initiatives.

Knowledge Resource Creation – Develop a knowledge library and "how-to" guides for farmers and teams.

Ad Hoc & Project Work – Handle daily tasks and contribute to cross-functional projects with opportunities for growth.

Who are you?

Fluent in English (minimum B2/C1 level) with excellent communication skills.
Hold at least a bachelor's degree in a relevant field.
Organized and detail-oriented, with strong self-motivation and the ability to manage complexity while effectively prioritizing tasks.
Customer-focused, with a willingness to support farmers and handle their inquiries with a positive, can-do attitude.
Adaptable communicator, capable of adjusting your style to suit different audiences.
Proactive problem solver, able to identify and suggest process improvements.
Experience with documentation is a plus.
Background in customer service is a strong advantage.
Familiarity with Salesforce is an additional benefit.

Please note that this role requires you to be in the office 50% of the time + one additional day (monthly).

What do we offer?

Global Shared Services is truly a global setup. As such, you will have the opportunity to collabo-rate closely with business areas across cultures and borders. You can bring your knowledge and understanding into the mix to break new ground with Customer Service in Global Shared Services.

International operating environment
Medical care & life insurance 
Additional benefits like gym card, vouchers, travel points or cinema tickets, etc.
Scandinavian working style & no dress code
Trainings with experts & professional induction & development programs
Financial support of your education

Relocation package
Referral program for employees
Employee Assistance Program (legal, psychologi-cal, health, financial consulting, etc. )
Support for your healthy lifestyle (fruit day, facility for sportsmen, sport challenges and activities, Arla active teams / sport groups)
Flexible working time and home office work possibility depending on business needs
Additional holiday depending on length of employment (up to 4 days)
Fully paid 30 min. break

… while in the office you can also use some of below:
Modern office space with beautiful view and high standard furniture (i.e. adjustable desks)
Spacious canteen, delicious coffee and tea available on every floor in special de-signed spots
Chill-out rooms with X-box, pool table, board games, football table and swing

Application and contact
If you want to drive innovation and help your colleagues worldwide, then seize this exciting op-portunity.

We have a purpose for Good

At Arla, we strive to unlock the highest potential in each other while working together to create a sustainable future of dairy. We call it Stronger People Stronger Planet and it is deeply anchored in our organisation and founded on our commitment to respecting human rights, increasing access to healthy dairy nutrition, inspiring good food habits, and improving the environment for future generations. In order to succeed we need to hire people with a sustainable mindset. Could this be you?

BEWARE! RECRUITMENT FRAUD
It has come to our attention that there are a number of fraudulent emails and fake recruitment campaigns on the internet from people purporting to work for Arla Foods. Learn more via this link.

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Ref.: PAPOG