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Junior IT Telephony Analyst, Gdansk


Do you want to gather amazing experience in the unified communication / telco domain?

Do you want to take part in the deliveries that span literally around the whole world? As Junior IT Telephony Analyst, you will help Unified Communication team to deliver communication solutions across 6 continents.


Welcome to Global Shared Services in Gdansk

Arla is a global farmer-owned organisation that is behind many well-known and loved brands, including Arla Apetina®, Castello®, Lurpak® and many, many more.


As a Junior IT Telephony Analyst, you become a part of our Global Shared Services in Gdansk. Here, you won’t find factory machines or farmers. Instead, you will join over 400 colleagues dedicated to supporting all of Arla with IT, HR, financial and procurement operations. Joining us, you will take part in our mission to make a real difference for colleagues near and far.


With over 10 years of existence in Gdansk, we offer you a lot of knowledge and the opportunity to partake in challenging and exciting innovation projects. As a part of the Arla organisation, you will also enjoy a Scandinavian, collaborative work culture. We are all on first name terms with each other, and we truly appreciate diversity and individuality.


About the job

Join DSI Agile Release Train, which is responsible for IT infrastructure for all technologies in Arla and delivers the base technology platform to both the business and other release trains. The train has multiple teams and the Unified Communication team is responsible for all communication services and telco infrastructure.


We have set an ambitious growth strategy of creating the future of dairy in Arla Foods and the key driver for this is strengthening our telco infrastructure and bring it up to speed with industry standards. That is why we are looking for a Junior IT Telephony Analyst to support our existing platforms and take part in enabling new features and solutions.


Specifically, you will:

  • Document existing and new solutions
  • Document actions and findings
  • Cooperate with internal teams to ensure all deliveries around telephony
  • Communicate with vendors throughout process
  • Escalate problems where appropriate
  • Take essential part in the Service Introduction Management process
  • Prepare technical design documents
  • Perform quality reviews of ongoing- or newly deployed telco implementations
  • Support:
    • Telco infrastructure hardware
    • Telco contact centre platforms
  • Closely collaborate with stakeholders in both IT and Business
  • Prepare PI-planning and System Demo together with the team members
  • Actively participate in all Scrum and Train ceremonies


This role would operate within regular working hours (Mon-Fri, 8h). There might be some rare exception if some deliveries require to be conducted within maintenance windows – evening or weekends. Some travel to Arla sites might be required.


Who are you?

  • You can communicate in a professional manner in a multi-lingual & multi-cultural environment
  • High focus on quality and customer satisfaction
  • You are meticulous & well organized
  • You are not afraid of reading and writing technical documents & drawings
  • You are good problem-solver
  • You are great team player that is not afraid of to admit your own mistakes
  • You are interested in learning knowledge from unified communication / telco domain
  • You have basic knowledge of IT


In addition, the following will be a plus (but not a requirement):

  • Any experience in any IT related department
  • Any knowledge of the telephony / contact centre solutions
  • Ability to effectively communicate designs, concepts and technical details to a non-technical audience
  • Excellent written and verbal communication skills
  • Excellent interpersonal communication skills
  • Experience prioritizing and working productively while multitasking
  • Be proactive, reliable, self-accountable, and able to work independently without direct supervision
  • Establish trust and build relationships with people at all levels of client’s organization
  • Experience with working in an agile setup – especially SAFe
  • A drive to learning new technologies and challenging things for the better


What do we offer?  

  • International operating environment   
  • Medical care & life insurance   
  • Additional benefits like gym card, vouchers, travel points or cinema tickets, etc.  
  • Scandinavian working style & no dress code  
  • Trainings with experts & professional induction in a new position  
  • Development programs (function additions, coordinator programme)  
  • Financial support of your education   
  • Relocation package  
  • Referral program for employees  
  • Employee Assistance Program (legal, psychological, health, financial consulting, etc. )  
  • Support for your healthy lifestyle (fruit day, facility for sportsmen, sport challenges and activities, Arla active teams / sport groups)  
  • Flexible working time (start your day of work between 7-9) and home office work possibility  
  • Additional holiday depending on length of employment (up to 4 days)  
  • Fully paid 30 min. break   


… while in the office you can also use some of below:   

  • Modern office space with beautiful view and high standard furniture (i.e. adjustable desks)  
  • Spacious canteen, delicious coffee and tea available on every floor in special designed spots  
  • Chill-out rooms with X-box, pool table, board games, football table and swing 


Application and contact

If you want to be an important part of our team driving the Unified Communication agenda in Arla, then seize this exciting opportunity.  


Please apply via the “Application” button below.


COVID-19 Notice:
We are busy producing dairy products so we can continue #fillingtheshelves and #feedingthenation. Recruiting talent to Arla thus stays one of our top priorities also during these difficult times. Necessity is the mother of invention, so we have moved to virtual hiring and onboarding processes for most of our recruitments to enable candidates and our recruitment teams to get close while respecting social distancing. If at the final stages of a recruitment, a candidate would prefer to meet in person, we take all the necessary precautions to ensure everyone's safety.



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