Junior Customer Operations Representative - Danish Speaker - Gdansk

Location:

Gdansk, PL

Join our Danish-speaking Team today!

Become a part of our dynamic Customer Operations team, where you'll engage in daily order management, handle disputes and queries, and contribute to customer reporting. In addition to these responsibilities, you'll manage daily phone calls with customers to ensure exceptional customer service. Collaborate closely with your colleagues to maintain high standards of customer satisfaction.

How you will make an impact?

You will make an impact by delivering exceptional customer service. If you’re a positive, open minded, highly establish and proactive person with good communication and analytical skills, you could be just right for this role! Depending on your profile, you will be doing some of this:

Manage order handling processes and customer master data, ensuring accuracy and efficiency.
Handle customer phone calls and resolve disputes or queries both verbally and in writing.
Communicate and collaborate with internal teams, including customer service, production, warehouse, and transport planning.
Support reporting tasks, documentation reviews, and maintain effective communication with internal and external stakeholders.
Actively participate in improvement initiatives and internal projects to optimize service and operational performance.

What will make you successful?

We are seeking dedicated individuals who have a track record of working in a dynamic environment, collaborating with others and who are career driven to work in a non-standard working hours. All trainings will be provided. Furthermore we expect the candidate to have:

Strong communication and customer-orientation skills
Fluency in English – written and verbal
Danish language B2/C1 – written and verbal
An ability and will to work with colleagues in a One-Team spirit
Thriving in a support center with high activity
Detail orientation & structure
Proactive-predictive actions
High commitment to deliver and work to improve existing services
A flair for IT/systems
A customer centric & solution-oriented approach
Digital proficiency and curiosity
Knowledge and understanding of systems like SAP and CSM (nice to have but trainings will be provided)
Open to work on shifts (also weekends)

Global Shared Services is truly a global setup. As such, you will have the opportunity to collaborate closely with business areas across cultures and borders. You can bring your knowledge and understanding into the mix to break new ground with Customer Operations in Global Shared Services.

What do we offer?

International operating environment  
Medical care & life insurance  
Additional benefits like gym card, vouchers, travel points or cinema tickets, etc. 
Scandinavian working style & no dress code 
Hybrid working model (50/50)
Trainings with experts & professional induction & development programs
Financial support of your education  
Relocation package 
Referral program for employees 
Employee Assistance Program (legal, psychological, health, financial consulting, etc.)
Support for your healthy lifestyle (fruit day, facility for sportsmen, sport challenges and activities, Arla active teams / sport groups) 
Additional holiday depending on length of employment (up to 4 days)

… while in the office you can also use some of below:  

Modern office space with beautiful view and high standard furniture (i.e. adjustable desks) 
Spacious canteen, delicious coffee and tea available on every floor in special designed spots 
Chill-out rooms with X-box, pool table, board games, football table and swings

We have a purpose for Good

At Arla, we strive to unlock the highest potential in each other while working together to create a sustainable future of dairy. We call it Stronger People Stronger Planet and it is deeply anchored in our organisation and founded on our commitment to respecting human rights, increasing access to healthy dairy nutrition, inspiring good food habits, and improving the environment for future generations. In order to succeed we need to hire people with a sustainable mindset. Could this be you?

Arla Sustainability | Farmers on a mission

As a farmer-owned cooperative, we’re on a mission to provide you with dairy products that not only taste good, but also feel good to consume.

BEWARE! RECRUITMENT FRAUD
It has come to our attention that there are a number of fraudulent emails and fake recruitment campaigns on the internet from people purporting to work for Arla Foods. Learn more via this link.