IT Specialist, Commercial Area

Location: 

Gdansk, PL

Are you passionate about IT applications and are interested in providing high class customer support, then this IT Specialist role in Commercial IT area in Arla might be a perfect fit for you.

 

How you will make an impact

As IT Specialist for Commercial applications, you become a part of Application Services team in Arla IT Operations with location in Gdansk. The team that you will be a part of has a high ambition of delivering quality support and improvements to the list of SaaS applications, such as O9, Visualfabriq, Telus, NielsenIQ (and there can be more in the future). You will learn from a very skilled colleagues and you will collaborate with other Arla support teams, the super users and the vendors. This role is a key in supporting our business strategy where you will be responsible for ensuring high quality in our solutions and support. Your work makes Arla business life easier.

 

In particular you will:

 

  • Deliver second line customer support to Arla´s commercial applications users (mainly O9)
  • Perform user maintenance tasks, incident resolution and analyses (for O9 application)
  • Communicate and coordinate with applications users, vendors and other Arla teams
  • Create  and update  solution documentation

 

 

What will make you successful

The perfect candidate for this role has knowledge about commercial IT applications, is eager to learn new applications, has good understanding of SaaS solutions and IT language. Has been working in support role or similar for few years, have working experience with ITIL processes, ServiceNow as ticketing tool and has good communication skills.

 

In regards to your personality, to thrive and be happy in this job you should be a natural team player and open for fast changing environment.  

 

What do we offer?

We offer a fun and exciting workplace where we support each other and help each other to grow professionally and personally. Our positive and collaborative culture will bring the best in you. And you’ll join a market leader who produces nutritious household-favorite brands in a way that make things better for our customers, the farmers who own us, and the whole world.

 

At Arla, we value our IT specialists and provide a range of attractive benefits to support your personal and professional growth:

 

•            Trainings with industry experts and a comprehensive induction program.

•            Financial support for ongoing education and professional development.

•            Flexibility in working hours and the option to work from home.

•            Medical care and life insurance coverage.

•            Employee Assistance Program offering legal, psychological, health, and financial consulting.

•            Additional perks like gym memberships, vouchers, travel points, and cinema tickets.

•            Home kit including a monitor, laptop, keyboard, mouse, headsets, and webcam.

•            Relaxation breaks to recharge and maintain work-life balance.

•            Relocation allowance for a smooth transition to our vibrant city.

•            Referral program for employees to earn rewards by recommending top talent.

 

 

 

Would you like to join us?

If you want to facilitate innovation and help shape the industry, then seize this exciting opportunity. Please apply as soon as possible as we will process applications on a continuous basis and close the recruitment once the right candidate is found.

 

 

We have a purpose for Good

At Arla, we strive to unlock the highest potential in each other while working together to create a sustainable future of dairy. We call it Stronger People Stronger Planet and it is deeply anchored in our organisation and founded on our commitment to respecting human rights, increasing access to healthy dairy nutrition, inspiring good food habits, and improving the environment for future generations. In order to succeed we need to hire people with a sustainable mindset. Could this be you?

 

BEWARE! RECRUITMENT FRAUD


It has come to our attention that there are a number of fraudulent emails and fake recruitment campaigns on the internet from people purporting to work for Arla Foods. Learn more via this link.


Take a look inside Arla