Share this Job

IT Service Delivery Specialist, Data Analytics - Gdańsk

Are you looking for an opportunity to work closely together with many stakeholders? Do you understand both the IT and business side of Analytics processes? Do you like to follow and optimize processes and keeping the agreed dates? Then you might be the person we are looking for.


The important link between IT, the business and the vendors

You will be part of the Intelligent Automation & Data Lakehouse team in IT Operations - Application Services.

Our international team is placed in Viby, Poland and UK. We are responsible for the safeguarding and stability of applications used within Intelligent Automation and Data Lakehouse landscape and a vital part of our job is to cooperate with and follow up with our supports teams, both internal and external to ensure we are getting the results needed by both our SLA’s but also the changing business need.

As a Service Delivery Specialist for Data Analytics you will have a close relationship to the business, IT project teams and your support teams. You will be their partner and go to person. 


Your main tasks are:

  • Maintaining good overview of support capabilities and adapting support model as is needed in this developing area.
  • Ensure that information in tickets (Demands, Incidents or Change Requests) is correct.
  • Plan implementation of enhancements in coordination with business, Agile Release Train and Support Team.
  • Ensure that HOTO processes are followed and documentation is available to the support team.
  • Ensure that the support team for your area is performing according to Arla standard when solving incidents and service requests.
  • Support the Business and IT colleagues as an escalation point for support and enhancements.


As a team, we support Europe’s second largest dairy cooperative, a wide range of products and the farmers who own Arla Foods through great IT solutions. Helping us to support these, you can be sure to make a real difference for the entire organization, and your colleagues near and far. Join us to help us create the future of dairy.


Process expertise and great collaboration skills

As you will work closely together with both the business and other teams you need good cooperation and communication skills in English. Excellent planning skills are also crucial for this position. You need to be good at building up a network – and use it!

You should be willing to learn quickly and become very knowledgeable within the area of Data Analytics understand the connections between different technologies used and the dependencies that develop between them. Additionally understand how the area will develop and ensuring that the processes we have in place and create are scalable at speed.


  • It will be an advantage if you have at least 2-3 years of experience working with Data Analytics or Data Engineering
  • Some knowledge of the following would be a major advantage –
    • Scaled Agile Framework (SAFe)
    • ITIL
    • PowerBI
    • SAP BW
    • SAP Analytics Cloud
    • Analysis for Office/Excel
    • Azure DevOps
    • ServiceNow
  • You are open and communicate effortlessly with all levels of stakeholders.
  • You are a technically inquisitive person.
  • You are curious about getting to know more about the Data Journey at Arla.


Interested in a new opportunity?
Arla is on a journey to create the future of dairy. Each of us has a role to play, with the freedom to think big. We are ambitious, but we prefer accountability over control. So, if you are up for a challenge, there is no shortage of opportunities to have an impact - and realize your ambitions - whatever they may be.


We look forward to hearing from you and receiving your application.


What do we offer?

• Flexible working time (start your day of work between 7-9) and home office work possibility

• Trainings with experts & professional induction in a new position

• Financial support of your education 

• Medical care & life insurance 

• Additional benefits like gym card, vouchers, travel points or cinema tickets, etc.

• Scandinavian working style & no dress code

• Home kit – monitor, laptop, keyboard, mouse, headsets, webcam

• Referral program for employees

• Employee Assistance Program (legal, psychological, health, financial consulting, etc.)

• Support for your healthy lifestyle (fruit day, facility for sportsmen, sport challenges and activities, Arla active teams / sport groups)


… while in the office you can also use some of below: 

• Modern office space with beautiful view and high standard furniture (i.e., adjustable desks)

• Chill-out rooms with X-box, pool table, board games, football table and swing


Welcome to Global Shared Services in Gdansk

Arla is a global farmer-owned organisation behind many well-known and well-loved brands.

You will become a part of our Global Shared Services in Gdansk. You will join over 580 colleagues dedicated to supporting all of Arla. We currently have an IT Operations department and an IT Solutions department dedicated to SAP as well as a variety of app development and implementation projects. Our Procurement, Finance and Logistics departments support a wide range of processes such as purchasing, distribution and sales worldwide. We have a dedicated HR operations department that ensures the attraction, development and retention of the best talent around the world. Our newest department Member Relations supports our farmers in their everyday work. With over 14 years of existence in Gdansk, we offer you wealth of knowledge and the opportunity to participate in challenging and exciting innovation projects. As a part of the Arla organisation, you will also enjoy a Scandinavian, collaborative work culture.


We have a purpose for Good
At Arla, we strive to unlock the highest potential in each other while working together to create a sustainable future of dairy. We call it Stronger People Stronger Planet and it is deeply anchored in our organisation and founded on our commitment to respecting human rights, increasing access to healthy dairy nutrition, inspiring good food habits, and improving the environment for future generations. In order to succeed we need to hire people with a sustainable mindset. Could this be you?


It has come to our attention that there are a number of fraudulent emails and fake recruitment campaigns on the internet from people purporting to work for Arla Foods. Learn more via this link.





Take a look inside Arla