Share this Job

HR Support Team Leader (Performance, Compensation & Learning)

Would you like to be in charge and significantly contribute to the Global HR Service Delivery strategy? Do you know how the tier model/ Service Delivery model works? Do you look for a place to check your leadership skills in practice?


Welcome to Global Shared Services in Gdansk

Arla is a global farmer-owned organization that is behind many well-known and loved brands, including Arla Apetina®, Castello®, Lurpak®, and many, many more.


As an HR Support Team leader, you become a part of our Global Shared Services in Gdansk. Here, you won’t find factory machines or farmers. Instead, you will join over 400 colleagues dedicated to supporting all of Arla with IT, HR, financial, and procurement operations. Joining us, you will take part in our mission to make a real difference for colleagues near and far.


With over 10 years of existence in Gdansk, we offer you a lot of knowledge and the opportunity to partake in challenging and exciting innovation projects. As a part of the Arla organization, you will also enjoy a Scandinavian, collaborative work culture. We are all on first-name terms with each other, and we truly appreciate diversity and individuality.


About the job

HR Shared Services in Arla is a unique place where you can learn a wide variety of HR processes, including recruitment, onboarding, learning, performance management, Masterdata, mobility, and more. We support our colleagues as a 1st line support with HR questions and tasks. Moreover, we work closely with HR teams around the world to deliver HR operations.


Hr Support PCL team members act as a first-line support to Arla colleagues globally with HR questions and are also responsible for administration operations in the area of performance, compensation, learning, and mobility.


In a Team Leader role, while motivating and engaging the team, you would be responsible for taking up operational responsibility for the service and performance of an HR Support Team (Performance, Compensation & Learning). In addition to that, you would develop an understanding of policies and procedures as relevant for the work of the HR Support Team.


Specifically, you will:

  • Lead, develop, and support the team of HR Specialists and HR Administrators.
  • Contribute to the HRSSC management team
  • Deliver operational plans by setting day-to-day team objectives, workload planning, and delivering high-quality service to our customers to ensure the realization of tasks according to good practice and SLA
  • Monitor performance dashboards to identify areas of risk or intervention
  • Act as an escalation point for all queries addressed to your team
  • Participate in the transformation journey for HR Support Team globally


On top of that, you will develop a cross-functional partnership with internal and external stakeholders to identify opportunities for efficiency or improvements. To support that goal establishing knowledge sharing with other leads within the HR Community would be needed.


Who are you?

You know how to inspire colleagues to perform high-class results while keeping up positive energy and high spirit, urge and drive to create change and set the direction for your team. Leadership competencies in your main development focus area.


Furthermore, you have:

  • Solid knowledge about tier model/ Service Delivery model/ call & case management
  • Solid knowledge about HR processes and HR policies
  • Very good command of English
  • Task transition handling experience within SSC organization


Thanks to your high organizational understanding and networking and influencing skills, you know how to build and maintain stakeholder relations. Work under time pressure in a very challenging and changeable environment enables your proactiveness and problem-solving ability. Last but not least, the global mindset and ability to deliver in different cultural environments support your decisiveness and change management skills.


Application and contact

If you want to drive innovation and help your colleagues worldwide, then seize this exciting opportunity. Please apply via the link as soon as possible.


What do we offer?

  • Work in an international team & matrix structure
  • Friendly atmosphere & comfortable workplace (Neptun office in Gdańsk Wrzeszcz)
  • Relocation package
  • Medical care & life insurance 
  • Additional benefits like gym card, vouchers, travel points or cinema tickets, etc.


Read more about Arla Global Shared Services

Global Shared Services consists of multiple functions that are all placed in the Neptun building in Gdansk – with colorful offices and a beautiful sea view.


As of now, we have an IT Operations and an IT Solutions division dedicated to SAP as well as a variety of app development and implementation projects. Our procurement and finance functions support a wide array of processes such as purchasing, distribution, and sales globally.

We also have a dedicated HR operations division to ensure we attract, develop, and retain the very best of talent around the world.


Together, we are all dedicated to one collective mission: ensuring an optimal global supply of fresh Arla products – every single day.


COVID-19 Notice:

We are busy producing dairy products so we can continue #fillingtheshelves and #feedingthenation. Recruiting talent to Arla thus stays one of our top priorities also during these difficult times. Necessity is the mother of invention, so we have moved to virtual hiring and onboarding processes so we enable candidates and our recruitment teams to get close while respecting social distancing. If at the final stages of recruitment, a candidate would prefer to meet in person, we take all the necessary precautions to ensure everyone's safety.


req. 68729