HR Support Centre Senior Administrator - Gdansk

Welcome to Global Shared Services in Gdansk

Arla is a global farmer-owned organisation that is behind many well-known and loved brands, including Arla Apetina®, Castello®, Lurpak® and many, many more.

As an HR Support Centr Senior Administrator, you become a part of our Global Shared Services in Gdansk. Here, you won’t find factory machines or farmers. Instead, you will join over 400 colleagues dedicated to supporting all of Arla with IT, HR, financial and procurement operations. Joining us, you will take part in our mission to make a real difference for colleagues near and far.

With over 10 years of existence in Gdansk, we offer you a lot of knowledge and the opportunity to partake in challenging and exciting innovation projects. As a part of the Arla organisation, you will also enjoy a Scandinavian, collaborative work culture. We are all on first name terms with each other, and we truly appreciate diversity and individuality.

About the job

HR Shared Services in Arla is a unique place where you can learn a wide variety of HR processes, including performance management, onboarding, recruitment,  learning, Masterdata, mobility and more. We support our colleagues as a 1st line support with HR questions and tasks. Moreover, we work closely with HR teams around the world to deliver HR operations.

So in this role you will help Arla colleagues succeed at work by helping them with HR related tasks, with a strong focus on performance administrative support.

As an HR Supprt Centre Senior Administrator,  you will:

• You will act as a 1st line support for Arla colleagues.
• Provide day to day support to Arla people with self-service processes (chat, call and case management) 
• Provide professional assistance for Arla people with global HR processes by responding to internal requests
• Play a key role in administrative part of such HR processes like People Calendar ( Employee Performance )
• Participate in internal and global HR projects to improve user experience and deliver top class service
• Take service to the next level by ensuring professional, high quality and timely service delivery within your designated area
• Work closely with colleagues in other teams in HRSSC and in Global HR
• Ensure continuous knowledge anchorage across the team by updating process documentation and work instruction (addressing knowledge gaps in the team)

Who are you:

We are looking for a candidate with a positive attitude and an open mind. Internal Customer Service experience, preferably with HR area, is what we would also welcome.

Furthermore, you:

• Understand Global HR processes and want to develop in HR area (experience in HR SSC would be an asset) 
• Have an experience in Customer Service experience or relevan HR areas (will be an asset)
• Are fluent in English – written and verbal 
• Can work in a fast changing environment of HR processes and HR tools to support business in performing their daily tasks
• Taking an active part in anchoring knowledge for relevant HR processes
• Can work with MS Office tools.
• Have been working with Success Factors/SAP and other HR systems (will be an asset)
• Are focus and quality detailed
• Are capable of building positive relationships and manage stakeholders
• Understand concept of Business & organisational structures

What do we offer?

• Work in an international team in a matrix structure 
• Friendly atmosphere & comfortable work place (Neptun office in Gdańsk Wrzeszcz) 
• Medical care & life insurance 
• Additional benefits like gym card, vouchers, travel points or cinema tickets, etc. 
• Trainings with experts & professional induction in a new position 
• Development possibilities while taking part in internal projects 
• Chill out rooms with Xbox and the best coffee in the office 

Read more about Arla Global Shared Services

Global Shared Services consists of multiple functions that are all placed in the Neptun building in Gdansk – with colourful offices and a beautiful sea view.

As of now, we have an IT Operations and an IT Solutions division dedicated to SAP as well as a variety of app development and implementation projects. Our procurement and finance functions support a wide array of processes such as purchasing, distribution and sales globally.

We also have a dedicated HR operations division to ensure we attract, develop and retain the very best of talent around the world.

Together, we are all dedicated to one collective mission: ensuring an optimal global supply of fresh Arla products – every single day.

We have a purpose for Good

At Arla, we strive to unlock the highest potential in each other while working together to create a sustainable future of dairy. We call it Stronger People Stronger Planet and it is deeply anchored in our organisation and founded on our commitment to respecting human rights, increasing access to healthy dairy nutrition, inspiring good food habits, and improving the environment for future generations. In order to succeed we need to hire people with a sustainable mindset. Could this be you?

BEWARE! RECRUITMENT FRAUD It has come to our attention that there are a number of fraudulent emails and fake recruitment campaigns on the internet from people purporting to work for Arla Foods. Learn more via this link.