Global Member Support Specialist with Swedish/Danish/German, Gdansk

Location: 

Gdansk, PL

Join us for the position of Global Member Support Specialist and become a member of our unique international team, supporting farmers in the organization that focuses its activities on sustainability.

 

About the job

 

To  to increase the support to our farmer owners (members) dedicated team in Gdansk has been created two years ago. The main responsibilities of an Agent are to provide timely and effective front-line and operational support to our 8500+ farmer owners in 7 European countries (Denmark, Sweden, Great Britain, Germany, Luxembourg, Belgium and The Netherlands). Our  team is part of a global digital and operations department.

 

Specifically, you will:

  • proactively handle farmers’ inquiries on a daily basis providing quality, accurate and timely support
  • maintain master data
  • monitor milk quality results and collaborate with other departments and companies (i.e. laboratories, logistics)
  • verify documentation based on established guidelines and standards
  • support administration of quality assurance programs connected with sustainable farming
  • establish a strong relationship and trust with our farmers
  • build our knowledge library and create how to guides
  • handle ad hoc tasks on a daily basis

 

Essential Skills and Qualifications:

 

  • at least a bachelor's degree
  • fluency in German/Danish or Sweden (both written and spoken)
  • advanced level of English (speaking and writing)
  • excellent problem-solving abilities, demonstrating a proactive and solutions-oriented mindset
  • strong communication skills, with the ability to effectively engage with a diverse range of individuals
  • exceptional customer service skills, with a genuine passion for building and maintaining relationships
  • attention to detail, self-motivation, and great organizational skills
  • ability to identify process improvements
  • experience in dealing with documentation verification
  • experience with CRM system
  • experience in the customer service field would be a huge advantage
  • experience in projects based on lean management will be a plus

 

What do we offer?

 

  • Flexible working time (start your day of work between 7-9) and home office work possibility
  • Language bonus
  • Trainings with experts & professional induction in a new position
  • Development programs (function additions, coordinator programme)
  • Financial support for your education 
  • Medical care & life insurance 
  • Additional benefits like gym card, vouchers, travel points or cinema tickets, etc.
  • Scandinavian working style & no dress code
  • Home kit – monitor, laptop, keyboard, mouse, headsets, webcam
  • Relocation allowance
  • Referral program for employees
  • Employee Assistance Program (legal, psychological, health, financial consulting, etc. )
  • Support for your healthy lifestyle (fruit day, facility for sportsmen, sport challenges and activities, Arla active teams / sport groups)
  • Additional holiday depending on length of employment (up to 4 days)

 

 

… while in the office you can also use some of below: 

  • Modern office space with beautiful view and high standard furniture (i.e. adjustable desks)
  • Chill-out rooms with X-box, pool table, board games, football table and swing

 

 

Application and contact

If you are passionate about building strong relationships, enjoy working with farmers, and are ready to make a meaningful impact, seize this exciting opportunity by applying through our website LINK . For more information, please visit Arla - your global dairy company | Arla.

 

Welcome to Member Relations at Arla:

 Join our globally recognized farmer-owned organization and be part of Arla's Member Relations department in Gdansk. As a Member Relations Specialist, you will be instrumental in supporting our farmers, understanding their needs, and ensuring their satisfaction. At Arla, we value the important role our farmers play in our success and strive to provide them with exceptional service and support. Join us and become an integral part of a team that is passionate about fostering strong relationships with our farming community.

 

You will become a part of our Global Shared Services in Gdansk. You will join over 700 colleagues dedicated to supporting all of Arla. We currently have an IT Operations department and an IT Solutions department dedicated to SAP as well as a variety of app development and implementation projects. Our Procurement, Finance and Logistics departments support a wide range of processes such as purchasing, distribution and sales worldwide.  We have a dedicated HR operations department that ensures the attraction, development and retention of the best talent around the world.

 

With over 15 years of existence in Gdansk, we offer you wealth of knowledge and the opportunity to participate in challenging and exciting innovation projects. As a part of the Arla organisation, you will also enjoy a Scandinavian, collaborative work culture.


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