German-Speaking Customer Operations Representative - Gdansk

Location:

Gdansk, PL

Join our German-speaking Team today!
Together with your colleagues in the Customer Service, you will work with day-to-day order management, dispute and query handling, reporting and proactive communication with our customers. You will also work closely with the rest of the team to ensure high quality customer service.

How you will make an impact?

You will take responsibility to deliver on our targets and KPIs. If you’re a positive, open minded, highly establish and proactive person with good communication and analytical skills, you could be just right for this role! Depending on your profile, you will be doing some of this:

Working with order handling
Registering, tracking and resolving disputes and queries from customers over the phone and in writing
Communicating with colleagues from other areas in the organization, such as local customer service teams, production, warehouse, and transport planning
Reporting to relevant business units
Working with customer master data
Participating in improvement initiatives and projects
Maintaining effective and efficient communication with internal and external customers
Taking part in documentation review based on established guidelines and standards

What will make you successful?

We are seeking dedicated individuals who have a track record of working in a dynamic environment, collaborating with others and who are career driven to work in a non-standard working hours. All trainings will be provided. Furthermore we expect the candidate to have:

An entrepreneurial mindset that is attracted to join a brand new team
Strong communication and customer-orientation skills
Fluency in English – written and verbal
German language B2/C1 – written and verbal
An ability and will to work with colleagues in a One-Team spirit
Thriving in a support center with high activity
Detail orientation & structure
Proactive-predictive actions
High commitment to deliver and work to improve existing services
A flair for IT/systems
A customer centric & solution-oriented approach
Digital proficiency and curiosity
Knowledge and understanding of systems like SAP and CSM (nice to have but trainings will be provided)
Open to work on shifts (also weekends)

Global Shared Services is truly a global setup. As such, you will have the opportunity to collaborate closely with business areas across cultures and borders. You can bring your knowledge and understanding into the mix to break new ground with Customer Service in Global Shared Services.

What do we offer?

International operating environment

Medical care & life insurance

Additional benefits like gym card, vouchers, travel points or cinema tickets, etc.

Scandinavian working style & no dress code

Trainings with experts & professional induction & development programs

Financial support of your education

Relocation package

Referral program for employees

Employee Assistance Program (legal, psychological, health, financial consulting, etc.)

Support for your healthy lifestyle (fruit day, facility for sportsmen, sport challenges and activities, Arla active teams / sport groups)

Additional holiday depending on length of employment (up to 4 days)

… while in the office you can also use some of below:  

Modern office space with beautiful view and high standard furniture (i.e. adjustable desks)

Spacious canteen, delicious coffee and tea available on every floor in special designed spots

Chill-out rooms with X-box, pool table, board games, football table and swings

We have a purpose for Good

At Arla, we strive to unlock the highest potential in each other while working together to create a sustainable future of dairy. We call it Stronger People Stronger Planet and it is deeply anchored in our organisation and founded on our commitment to respecting human rights, increasing access to healthy dairy nutrition, inspiring good food habits, and improving the environment for future generations. In order to succeed we need to hire people with a sustainable mindset. Could this be you?

BEWARE! RECRUITMENT FRAUD
It has come to our attention that there are a number of fraudulent emails and fake recruitment campaigns on the internet from people purporting to work for Arla Foods. Learn more via this link.

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Ref.: 95488