Join us for the exciting opportunity of being a Financial Operations Specialist - Global Member Support, where you'll play a vital role in our unique international team. Be part of an organization that is dedicated to sustainability and supports farmers worldwide.

About the role

To enhance our support for farmer owners (members), we established a dedicated team in Gdansk over two years ago. As a Financial Operations Specialist – Global Member Support, your primary responsibility will be to ensure accurate and timely pre-payments and main payments to our 8000+ farmer owners across 7 European countries (Denmark, Sweden, Great Britain, Germany, Luxembourg, Belgium, and The Netherlands). Joining our department, you will have the opportunity to deliver an exceptional farmer experience by:

• Preparing and executing milk settlements, including payments, invoicing, and financial arrangements.
• Handling payment-related tasks, ensuring seamless and efficient processing of financial transactions.
• Collaborating with the team, internal stakeholders, and external partners to streamline the payment process across all markets.
• Assisting in the development and implementation of payment process improvements.
• Providing quality, accurate, and timely support to farmers' inquiries on a daily basis.
• Maintaining master data accurately and keeping documentation and knowledge base up to date.
• Monitoring milk quality results and collaborating with members and 3rd party stakeholders.
• Participating in relevant IT projects within your area of responsibility.
• Establishing and nurturing strong relationships and trust with our valued farmers.
• Working with stakeholders to prioritize farmers' requests and resolve issues promptly.
• Contributing to knowledge building, exchange, and best practice sharing.

Who are you?

You are a customer-centric and solution-oriented person with a high commitment to delivering and working to improve existing services. You listen to customers and focus on solving challenges proactively. You have strong communication skills and team-oriented approach.  You pay attention to details.  You like to make a difference and are willing to develop in an unconventional, unique environment by cooperating with our stakeholders.

Furthermore, you have:

• Proficiency in English (B2 level required).
• Proficiency in one of the following languages: Danish, Swedish, German, French, or Dutch (B2 level required).
• At least a bachelor's degree..
• Strong knowledge of Excel, especially advanced functions.
• Minimum of 2 years of relevant professional experience in finance or accounting.
• Experience with system implementation, process transition, and process improvement.
• Project experience and familiarity with Agile framework.
• Ability to manage complexity and prioritize tasks with a positive and proactive mindset.
• Attention to detail, self-motivation, and excellent organizational skills.
• Strong analytical and problem-solving abilities.
• Adaptability and effectiveness in fast-paced environments.
• Excellent communication skills and a customer-centric approach.
• Proven ability to identify and implement process improvements.
• Experience in the customer service field would be a huge advantage.

What do we offer? 

• International operating environment.   
• Medical care & life insurance.
• Additional benefits like gym cards, vouchers, travel points or cinema tickets, etc.  
• Scandinavian working style & no dress code.
• Training with experts & professional induction in a new position.  
• Development programs (function additions, coordinator programme).
• Financial support for your education.
• Relocation package.
• Referral program for employees. 
• Employee Assistance Program (legal, psychological, health, financial consulting, etc. ). 
• Support for your healthy lifestyle (fruit day, facility for sportsmen, sports challenges and activities, Arla active teams/sports groups).
• Flexible working time and home office work possibility.  
• Additional holiday depending on the length of employment.
• Fully paid 30 min. break.

… while in the office you can also use some of below:   

• Modern office space with a beautiful view and high-standard furniture (i.e. adjustable desks).
• Spacious canteen, delicious coffee and tea available on every floor in specially designed spots.  
• Chill-out rooms with X-box, pool table, board games, football table and swing.

Join our team and make a difference in the lives of farmers while enjoying a rewarding career in a supportive and inclusive environment.

Application and contact

If you are passionate about building strong relationships, enjoy working with farmers, and are ready to make a meaningful impact, seize this exciting opportunity and apply today!

Welcome to Member Relations at Arla:

 Join our globally recognized farmer-owned organization and be part of Arla's Member Relations department in Gdansk. As a Member Relations Specialist, you will be instrumental in supporting our farmers, understanding their needs, and ensuring their satisfaction. At Arla, we value the important role our farmers play in our success and strive to provide them with exceptional service and support. Join us and become an integral part of a team that is passionate about fostering strong relationships with our farming community. Explore more about this exciting opportunity and apply on our website

We have a purpose for Good

At Arla, we strive to unlock the highest potential in each other while working together to create a sustainable future of dairy. We call it Stronger People Stronger Planet and it is deeply anchored in our organisation and founded on our commitment to respecting human rights, increasing access to healthy dairy nutrition, inspiring good food habits, and improving the environment for future generations. In order to succeed we need to hire people with a sustainable mindset. Could this be you?