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Customer Master Data Expert - Gdańsk

Are you willing to take a significant role in IT/SAP projects and meet colleagues from different Dairies spread around the world?  If so, perhaps we can join forces? 


Welcome to Global Shared Services in Gdansk


Arla is a global farmer-owned organisation that is behind many well-known and loved brands, including Arla Apetina®, Castello®, Lurpak® and many, many more.


As a Customer Master Data Expert you become a part of our Global Shared Services in Gdansk. Here, you won’t find factory machines or farmers. Instead, you will join over 500 colleagues dedicated to supporting all of Arla with IT, HR, financial and procurement operations.  Joining us, you will take part in our mission to make a real difference for colleagues near and far.


With over 14 years of existence in Gdansk, we offer you a lot of knowledge and the opportunity to partake in challenging and exciting innovation projects. As a part of the Arla organisation, you will also enjoy a Scandinavian, collaborative work culture.


We are Master Data Transformation team – part of Analytics Powerhouse (APH), one of the biggest Agile Trains in Arla IT Solutions. In this team we support organization across functions with implementation of key master data processes (PowerApps), data migration and projects implementation (SAP rollouts, but also other systems).


About the job


You will join the Master Data Transformation team that consists of 6 Master Data Experts, each of them being a subject matter expert in (at least) one of following domains: Materials, Vendors, Customers Master Data.  On top of that, one person holds the role of Scrum Master. The team consists also of Product Manager being also Manager of the team.


Now, we are looking for a new team member to join our team of Master Data Experts, who will focus mainly on Customer Master Data area e.g. implementing SAP rollout in MENA region and supporting SAP S/4 HANA project. We work mainly in an (Scaled) Agile methodology, however some of initiatives are also waterfall-driven.


Specifically, you will:


oDrive Master Data stream in different phases of new and ongoing projects (SAP, PowerApps, Governance), preferably in Customer Master Data domain

oBe responsible end-2-end for Master Data object in terms of  data analysis, data transformation, data migration and business change management during SAP implementation

oFocus on process improvement in area of master data creation by being a consultant for our key stakeholders (Governance managers, Customer Service, other Agile teams, Master Data Operations)

oFacilitate workshops to create understanding of the changes

oSet the direction for Data Quality and follow up on initiatives improving KPIs

oSupport other ad hoc change initiatives


Who are you?


Because of the challenges in implementing and communicating business changes, you will make good use of your strong communication and relationship building skills. At the same time, you will need to be skilled in influencing, communicating and working effectively with all levels across the Arla organization. You possess the empathy to handle and understand human elements in transformational change efforts.


Furthermore, you:


•Have at least 3 years’ experience in one of the following areas: Master Data, SAP, Data Analysis or Commercial area (Customer Service, O2C)

•Are familiar with SAP system or any other ERP

•Have a deep business processes knowledge specifically in O2C/ Commercial area

•Have a basic understanding of Agile and other project methodologies

•Are able to present processes in a clear way

•Have ability to draw conclusions, escalate issues and formulate recommendations

•Speak and write English effortlessly


What do we offer?


•International operating environment 

•Medical care & life insurance 

•Additional benefits like gym card, vouchers, travel points or cinema tickets, etc.

•Scandinavian working style & no dress code

•Trainings with experts & professional induction in a new position

•Development programs (function additions, coordinator programme)

•Financial support of your education 

•Relocation package

•Referral program for employees

•Employee Assistance Program (legal, psychological, health, financial consulting, etc. )

•Support for your healthy lifestyle (fruit day, facility for sportsmen, sport challenges and activities, Arla active teams / sport groups)

•Flexible working time (start your day of work between 7-9) and home office work possibility

•Additional holiday depending on length of employment (up to 4 days)

•Fully paid 30 min. break 


… while in the office you can also use some of below: 


•Modern office space with beautiful view and high standard furniture (i.e. adjustable desks)

•Spacious canteen, delicious coffee and tea available on every floor in special designed spots

•Chill-out rooms with X-box, pool table, board games, football table and swing


Application and contact


If you want to drive innovation and help your colleagues worldwide, then seize this exciting opportunity.


Read more about Arla Global Shared Services


Global Shared Services consists of multiple functions that are all placed in the Neptun building in Gdansk – with colourful offices and a beautiful sea view.


As of now, we have an IT Operations and an IT Solutions division dedicated to SAP as well as a variety of app development and implementation projects. Our procurement and finance functions support a wide array of processes such as purchasing, distribution and sales globally.


We also have a dedicated HR operations division to ensure we attract, develop and retain the very best of talent around the world.


Together, we are all dedicated to one collective mission: ensuring an optimal global supply of fresh Arla products – every single day.


We have a purpose for Good


At Arla, we strive to unlock the highest potential in each other while working together to create a sustainable future of dairy. We call it Stronger People Stronger Planet and it is deeply anchored in our organisation and founded on our commitment to respecting human rights, increasing access to healthy dairy nutrition, inspiring good food habits, and improving the environment for future generations. In order to succeed we need to hire people with a sustainable mindset. Could this be you?



Ref.: 75259

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