Customer Business Manager (Bakery Food Service) - Concord, Ontario

Do you have a passion for Food Service Account Management? This is your chance! Join the Arla Food Service team as our Customer Business Manager! This exciting role will be the perfect opportunity for you to be part of an exciting team and a dynamic, world-class Consumer Packaged Goods and Dairy Manufacturing company.

As our Food Service Customer Business Manager, you will be focused primarily on the Bakery Channel as you maintain, develop and deliver profitable volume with major foodservice distributors and further processors, achieving the sales, revenue, profit and personnel targets that align with the overall National Foodservice Sales strategy.

About the role

Reporting to the National Director of Sales (Food Service), you will:

• Develop and execute customer plans aligned with the National Foodservice Sales and the overall Arla business strategies
• Influence new and profitable sales volume on key core product categories with designated and new foodservice distributors, regional/national chains and further processors
• Participate in general sales and foodservice meetings and planning sessions as required
• Deliver against KPI objectives as developed and communicated from the Director, National Foodservice Sales
• Ensure proper control and implementation of customer rebates and discounts, pricing, receivables and deductions, forecasting, product launches and discontinuations, customer and market intelligence and other required sales functions
• Manage the monthly CDC costing template for further processors and ensure implementation of pricing details and ensure margin management
• Provide consistent monthly reporting to the Director, National Foodservice Sales accounting for sales variances, wins/losses with corresponding explanations
• Establish and develop strong, productive relationships with all customers based on relative importance to the overall delivery of the Foodservice Department Sales objectives
• Develop annual customer plans for identified major Foodservice customers that are consistent with the overall Foodservice business objectives and strategy
• Assume incremental Foodservice & Bakery customer responsibility as required
• Monitor and communicate up to date customer and product information on the Foodservice & Bakery market indicating competitive actions and threats
• Develop relationships with customer contacts to gain knowledge of business needs and ensure delivery of business plans
• Liaise with Customer Service Manager and team including business updates for Customer Business Team
• Deliver required forecast accuracy to minimize wastage and maximize service levels
• Seek out opportunities for self development proactively and continually
• Maintain up to date customer contacts and process for product removals and recalls

Who are you?

You have a five or more years’ experience  Bakery and/or Food Service sales. Ideally  you also have considerable product knowledge of cheese related to the Bakery/Food Service industry. You would also ideally have working knowledge of CDC and component pricing, the bakery segment and bakery distribution, and on bakery ingredient sales and the functionality of dairy in bakery production.

Your education includes a post secondary degree or diploma, preferably in a field related to business administration.

What do we offer?

In pursuing this exciting opportunity, the selected individuals will be awarded with a competitive compensation package, and work in a flex/hybrid model.

At Arla, we strive to unlock the highest potential in each other while working together to create the future of dairy. We push each other to keep our cooperative at the forefront of the dairy industry, so we can create Good Growth and bring health and inspiration to the world, naturally.

We do so much more than make some of the world’s favorite dairy products. We give babies the best start in life, make the family dinner unforgettable and mornings worth getting up for.  Every single one of us plays an important role and together we build and help establish our position as one of the largest dairy companies in the world.

Application and contact

Interested and qualified candidates are invited to submit their resume.  Arla foods is committed to providing equal opportunities for all applicants and employees regardless of race, ancestry, place of origin, colour, ethnic or national origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences (for which a pardon has been granted), disability, marital or family status, or any other characteristic protected by law.   If you require an accommodation in order to participate in the recruitment process, please contact us at the email address above to provide your contact information. While we appreciate all resume submissions, only those selected for an interview will be contacted.

While we appreciate all applications, only applicants that are legally authorized to work in Canada will be considered for this role.

We have a purpose for Good
At Arla, we strive to unlock the highest potential in each other while working together to create a sustainable future of dairy. We call it Stronger People Stronger Planet and it is deeply anchored in our organisation and founded on our commitment to respecting human rights, increasing access to healthy dairy nutrition, inspiring good food habits, and improving the environment for future generations. In order to succeed we need to hire people with a sustainable mindset. Could this be you?
 

BEWARE! RECRUITMENT FRAUD
It has come to our attention that there are a number of fraudulent emails and fake recruitment campaigns on the internet from people purporting to work for Arla Foods. Learn more via this link.

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