IT Specialist

At Arla, we do so much more than make some of the world’s favourite dairy products. We make healthy taste delicious, mornings worth getting up for and family dinners unforgettable. Puck®, Lurpak®, The Three Cows®, Starbucks® and Castello® – names like these make us a vital, natural part of modern life in over 100 countries around the world. There are 1,200 employees in the Middle East and Africa and 19,000 global employees at the heart of our business. Every single one of us plays an important role and together we build on our 10bn Euros turnover and establish our position as one of the largest dairy companies in the world.

Are you ready to take on a vital role in Arla Foods, delivering IT support to our teams. If so, Join us in Arla Foods Iraq, working from our Baghdad office as our new IT Specialist, where you will manage regional support tasks including resolving incidents, monitoring KPIs, ensuring service reliability, and coordinating tools, vendors, and processes efficiently.

How would you make an impact

• Appreciates and understand diverse incident and problem resolutions within some areas, whilst demonstrating strong analytical skills combined with a strong knowledge of the subject area and with the ability to service senior stakeholders in a professional manner.
• Implements and maintains the regional support according to the IT strategy.
• Handles tasks of some complexity and takes business needs into consideration, while working in a structured way and assesses the tasks with right balance between solution/detail perspective.
• Implements and maintains department objectives and roadmap.
• Implements relevant parts of the IT service catalogue.
• Manages daily regional support activities.
• Manages regional assets and develops and maintains descriptions.
• Implements complementary processes, methods and tools needed for regional support.
• Ensures processes, methods and tools are followed regionally.
• Participates in selected programmes/projects.
• Proactively monitors regional performance according to the decided strategy.
• Executes regional services according to IT security/risk management processes, policies and guidelines.
• Collects KPI data and conducts continuous improvement analyses for related KPIs.
• Manages relationships with regional vendors, including support and maintenance contract management and performance follow-up.
• Participates in external knowledge communities.

Competencies we are looking for

• Broad knowledge of service and support processes, methods and tools.
• Strong knowledge of IT technologies and IT systems, and Arla Foods' IT infrastructure and technical documentation - certified by Microsoft/SAP or similar training provider.
• Good ITIL understanding & Strong in end user usage of IT systems.
• Technical education at Bachelor's level or equivalent experience (3-5 years).
• Expert in technical documentation and end user usage of IT systems.
• Strong business process knowledge and strong ITIL understanding.

What do we offer? 

At Arla, we’re committed to professional development and promoting from within. Our positive and collaborative culture will bring out the best in you. You will join a market leader producing nutritious household-favourite brands while contributing to sustainable practices that benefit our customers, farmers, and the planet.

Would you like to join us? 

If you want to be part of a dynamic team and help shape the future of dairy, seize this exciting opportunity! Please apply as soon as possible, as we will process applications continuously and close recruitment once the right candidate is found.

Shape the Future of Dairy 

Arla is a global leader in the dairy industry, committed to producing high-quality products while championing sustainability and innovation. We're passionate about people and our planet, striving to unleash the full potential in each of us. Our goal is to make healthy dairy nutrition and good food habits accessible to all. Join us at Arla Foods and become part of a worldwide cooperative dedicated to making a significant impact on the planet and steering the dairy industry towards a sustainable future.

We are devoted to creating a workplace where everyone feels valued and empowered to bring their authentic selves to work. Diversity and collaboration are key to our success, propelling us to new heights in the dairy industry.

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